Body Shop Estimator / Automotive Body Shop
at Chrysler Dealers

Date Posted: 12/10/2019

Job Description

Automotive Estimator / Body Shop Estimator

*Job is located in Stafford Springs, CT*

The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.  


  • Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service
  • Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair
  • Informs customers about vehicle repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair
  • Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work
  • Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery)
  • Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers
  • Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer
  • Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process
  • Inspects all completed repairs before delivering customer vehicles, explains  shop warranty and Quality Control process with all customers
  • Attend daily release meetings
  • Plus Other duties as assigned

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose
to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: Sales Consultant Jobs, Service Advisor Jobs and Service Technician Jobs