Service Advisor / Automotive Service Consultant
at Chrysler Dealers

Date Posted: 11/16/2019

Job Description


The Service Advisor has the opportunity to interact with Customers to build Customer loyalty by developing trust and ensuring confidence in the Nyle Maxwell SUPERCENTER as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. It also requires the ability to juggle many Customers, priorities, communication and follow-up throughout the day.

Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty

Job Snapshot

About Us

Fiat Chrysler Automobiles is a major automotive company known in the industry for speed, style and innovation. Our strategy is to design, build and deliver high-quality products and segment-defining vehicles that will continue to set us apart from the competition. Our product lineup features some of the world's most recognizable vehicles, including the Jeep Grand Cherokee, Chrysler 300, Jeep Wrangler, Dodge Challenger and Ram trucks. Consumers and industry experts have already taken note of Chrysler's new line-up and are forecasting increased customer demand for these great new products. This full line of innovative vehicles provides you a unique opportunity to ignite your career.

At FCA US LLC, we are always seeking passionate, dedicated professionals to join our dealership teams. We offer service departments that are clean, safe and state-of-the-art, as well as challenging and extensive training is available for career-focused individuals. We also offer the chance to sell the hottest new vehicles while offering customers an exceptional buying experience. With your drive to succeed and our extensive factory product training you will have the tools you need to take your career and passion for automotives to the next level.

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