Help Desk Analyst III, Waltham-N4153
at Geologics Corporation

Date Posted: 4/16/2019

Job Description

~~Looking for Superb Customer Service Skill

Help Desk Analyst III, Reservoir Woods, MA
Period – 3/24/2018 to 06/09/2019
 
Send your resume to [Click Here To Join] and I will contact you.
 
Description:
As a Tech B@r technician, you are the face of IT, providing immediate walk-up support to internal employees.
Strong interpersonal communication skills with a high degree of empathy are a must. We want people for who going “over and above” is second nature. . Have a passion for customer service and a commitment to exceeding expectations.
 
• Provide White-Glove concierge level customer experience supporting internal employees directly.
• Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
• Provide constant updates to your users to keep them in the loop with where we are with their issue.
• Enjoy meeting people and building relationships.
• Can communicate technical concepts in layman’s terms.
• A sense of urgency, but also the ability to keep your cool.
• Inviting personality
• A burning desire to solve problems.
 
Experience:
• Experience in providing excellent customer service
• Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
• Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
• Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
• Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
• Experience supporting mobile devices (IPhones, IPads, etc.)
• Working knowledge of Active Directory and basic AD administration
• Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus
• Working knowledge of video collaboration tools (Video Conferencing, Webex)
• Ability to follow proper escalation paths
• Ability to keep work area clean and organized
 
 
Marsha Gephart
Senior Recruiter
(512) 331-4950
[Click Here To Join]

Job Snapshot

About Us

GeoLogics is a high-technology and technical services company with over 25 years of successful participation in development and experimental programs for aerospace and defense contractors, government agencies, and research laboratories. GeoLogics specializes in creating mission critical solutions and provides technical support in the areas of R&D, engineering, communications, software, and systems development.

We are constantly searching for exceptional talent to fill a variety of job opportunities nationwide. GeoLogics has received numerous awards for technical excellence and performance. Find out today how we can provide superior career opportunities to meet your highest expectations.

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