Senior Technical Service Associate
at Geologics Corporation

Date Posted: 4/20/2019

Job Description

 
Opportunity:  Senior Technical Service Associate / DOD-Aerospace / SECRET CLEARANCE/ Scottsdale AZ / 4th SHIFT (Immediate need…)
 
Due to the nature of work performed within our facilities, U.S. citizenship is required.
 
Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
 
 
Education:
Associate's degree or equivalent is required plus a minimum of 1 year of relevant experience, preferably in cellular, wireless, telecom or service industry.
 
Three to four years’ experience in an in-bound customer service organization in post-sale support preferred. Experience working with government agencies preferred.
 
Department of Defense SECRET security clearance is desired or obtainable within 6 months. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
 
Qualifications:
 
Shift available:
 
4th Shift, Sun-Thur, 9:00AM-5:30PM:
 
The Call Center provides technical support to users of products and systems. It provides technical, accurate solutions to Government and military customers for post-sales support, providing all levels of help with complex products and services. The call center is staffed 24/7.
Job Overview
  • Pure inbound customer/technical service experience in a call center or help desk.  These are post-sales support positions where customers call for all levels of help with complex products and services.
  • Not outbound, not telemarketing or solicitation calling experience.
  • Not IT Help desk experience as this is very narrow in support (pc, modems/networks) and not as encompassing as support for highly sophisticated technical products such as ours.
  • Must be able to do shift work (24/7/365 day customer support operation).
  • 3-4 years actual call center experience preferred.
 
 
 
Responsibilities for this position:
  • The successful candidate will be responsible for the following:
  • Handle calls from customers regarding specific communication products and services troubleshooting issues regarding the malfunctioning of these products.
  • Coordinate the resolution of customer issues with organizations internal and external to the organization.
  • Answer customer calls presented in call queues, meeting call quality and metrics as defined
  • Enter customer calls in CSO Call Tracking System per standards. 
Hours: For the training period: M-F, 8:00am-4:30pm (2wks to 1 month). After the training period: Shift Sun-Thurs: 1am-9:30am, or 9am-5:30pm, or 5pm-1:30am OR Tues-Sat: 1am-9:30am, or 9am-5:30pm, or 5pm-1:30am. Must be able to do "shift work".
Knowledge/Skills and  Abilities:
 
  • Must be able to understand complex technical issues and explain these issues in easy simplistic terms. Must interface with other call centers when required
  • Must be articulate with strong oral and written communication skills
  • Must be able to do shift work (24/7/365 day customer support operation)


Job Snapshot

About Us

GeoLogics is a high-technology and technical services company with over 25 years of successful participation in development and experimental programs for aerospace and defense contractors, government agencies, and research laboratories. GeoLogics specializes in creating mission critical solutions and provides technical support in the areas of R&D, engineering, communications, software, and systems development.

We are constantly searching for exceptional talent to fill a variety of job opportunities nationwide. GeoLogics has received numerous awards for technical excellence and performance. Find out today how we can provide superior career opportunities to meet your highest expectations.

Join our Talent Network and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: Engineering Jobs