Customer Service Support Analyst
at CRG

Date Posted: 5/22/2020

Job Description

Customer Service Support Analyst

Location: Matthews, NC

Pay: $50,000 Direct Hire

Hours: 11am – 8pm (Monday – Friday)

Position Summary:

We are looking for a technical and customer service-oriented Customer Service Support Analyst for our client based out of Matthews, NC. This position will serve as the primary line of contact between the company and the customers. The ideal candidate will be an independent worker who is excited about providing technical support to product end-users.


  • Research, answer, and manage client system functionality questions.
  • Identify and communicate product defects with the development and engineering teams.
  • Set and manage client expectations while client and system issues are resolved.
  • Coordinate with the product management team to capture enchantment requests for processing.
  • Provide detailed documentation of all client interaction via a ticketing system.
  • Work with leadership to ensure client escalation tickets are successfully processed.
  • The ability to work with third-party vendors in order to resolve client issues.
  • Provide first-level contact to client inquiries.


  • Minimum of 2 years’ experience in providing help desk/customer support
  • Excellent written and oral communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Self-motivated - the ability to work with little to no supervision
  • Proficiency in web-based tools and Microsoft Office products
  • Ability to sit for long periods of time
  • Ability to work well with other people in a team-oriented environment


  • Experience using Atlassian applications (JIRA and Confluence)
  • Experience in the Home Health Care industry
  • Experience using QuickBooks
  • Experience using Zendesk

Category Code: JN008

Job Snapshot

About Us

Whether you are looking for an Information Technology, Accounting / Finance, HR / Administrative or Sales Job, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals.

As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive.

The Advantages of Working with CRG:

  • Long, Distinguished Track Record: You benefit from working with an agency that has over two decades of focused talent acquisitions expertise in Information Technology, Accounting / Finance, Human Resources, Administrative, outsourcing and more.
  • Specific, Dedicated Recruiting Focus: Each one of our recruiters specializes in a particular industry and offers a refined knowledge base specific to his or her area of expertise. Our relationships with companies across the country streamline the process of finding positions in your industry.
  • Talent and Personality: We want to MEET you! Our proprietary recruiting methodology includes a unique and extensive face to face or virtual interview process designed to understand your true skill set and personal character.

Who we are.

Building on the values of three successful staffing firms, CRG will empower employees to accomplish their career goals and enable clients to achieve success. Through collaborative professional relationships, CRG will be the leading Staffing and Consulting Services Company in our markets with continued growth in global reach.

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