FIELD SERVICE TECHNICIAN
at Custom Truck One Source

Date Posted: 1/18/2020

Job Description

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816-260-3070  

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EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.  

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.  

SUMMARY:  

Primary responsibility is to perform vehicle troubleshooting, repair and maintenance work on chassis and track mounted aerials, digger derricks, cranes, high rail and other equipment, in accordance with dealer and factory standards, either at the service center or in the field.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

 Assess, diagnose, repair and/or replace damaged or worn parts for variety of manufacturers of utility equipment to ensure quality standards within budget, including but not limited to:  

  • Reports to Service Manager, who will provide brief description of issues and supporting information related to the vehicle.  
  • Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service. (Must have the ability to utilize laptop, etc. to be able to access needed information and perform diagnostic tests.)  
  • Assess, diagnose, repair and/or replace damaged or worn parts for variety of manufacturers of utility and railroad equipment to ensure quality standards within budget. 
  • Operate and inspect machines or heavy equipment to diagnose defects. 
  • Diagnose faults or malfunctions to determine required repairs, using pressure gauges and flow test equipment and calibration devices. 
  • Perform initial inspection of unit and diagnostics including parts requisition without having missed or improperly identified items. 
  • Dismantle and reassemble heavy equipment using hoists and hand tools as necessary. 
  • Hydraulic hose replacement, assembly and testing. 
  • Ability to service on the road/in the field majority of the time. 
  • Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications. 
  • Clean, lubricate, and perform other routine maintenance work on equipment and vehicles. 
  • Read and understand operating manuals and technical drawings. 
  • Test drive vehicles to diagnose malfunctions or to ensure that they are working properly in order to prevent post sales claims. 
  • Raise vehicles and heavy parts or equipment using hydraulic jacks or hoists to inspect and repair in a manner that assures company quality standards are met. 
  • Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications to meet company quality standards. 
  • Perform ANSI inspections 
  • Prepare and maintain accurate records of parts, services and labor to track costs so vehicles can be properly priced and reflect the value of quality offered by the company. 
  • Submit all work/repair orders as required to a supervisor for approval to ensure budgets are maintained and costs of vehicle repairs are accurately reflected.  
  • Work closely with Service Manager to grow and improve customer satisfaction.   

 JOB REQUIREMENTS:     

  • High School Diploma or GED  
  • Five plus years direct experience as a truck or construction machinery mechanic or a combination of education, training and experience that demonstrates a knowledge in chassis, track, digger derrick, crane and high rail equipment repair.  
  • Strong communication skills  
  • Proven commitment to safety  
  • Ability to travel for extended periods of time overnight.   

• Must hold a minimum class B CDL, or the ability to obtain a class A CDL as a condition of hire 

• No more than 2 or more moving violations within the past 3 years  

  • No more than 1 at fault accident within the past 3 years   

SKILLS:  

•. Must also obtain an appropriate Custom Truck One Source license before operating a fork truck.
• Extensive knowledge of the servicing of both the front end (chassis) and the back end of vocational trucks (lifts, booms, diggers, cranes, etc.).
• Significant mechanical skills repairing and maintaining heavy trucks and heavy equipment, with considerable knowledge of methods, material, tools and techniques used in vehicle and equipment repair and maintenance. Skills in the use of power and hand tools, use of diagnostic equipment, acetylene and electric arc welding, and the operation of vehicles and equipment for diagnostic purposes.
• Highly detail oriented and organized in work. Ability to drive and operate a variety of equipment under varying conditions. Ability to perform heavy manual tasks under varying weather conditions.
• Acceptable written and oral communication skills. Ability to read and interpret documents; ability to write routine reports and correspondence. Must also possess the ability to speak effectively with customers or employees of the organization. Frequent contact with customers requiring courtesy, discretion and sound judgment.
• Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees, management, and external agencies to maximize
performance, creativity, problem solving and results.
• Must have initiative and the ability to act and to operate independently with minimal daily direction from manager to accomplish objectives. Must possess a strong desire to learn.
• Problem Solving – Able to identify and resolve problems in a timely manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.
• Ability to regularly work in outside weather conditions, including wet and/or humid conditions. The employee is occasionally exposed to extreme cold, and extreme heat. The noise level in the work environment is usually moderate to loud. 

MENTAL/PHYSICAL REQUIREMENTS: MINIMUM QUALIFICATIONS  

The following are representative of the mental and physical requirements necessary for an applicant perform the essential functions of this role:
• Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
• Attendance – The ability to work as scheduled with punctual attendance, Monday-Friday plus any additional hours/days necessary in order to meet business demands.
• The job is performed under extreme temperature variations and some hazardous conditions.
• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42", significant stooping, kneeling, crouching, and/or crawling throughout an 8-12 hour day, and up to 60 hours per week.
• Must be able to safely operate equipment at heights up to and exceeding 100 feet.
• Oral Expression and comprehension ' The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension and expression ' The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
• Reasoning ' The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong and solve the problem or seek advice.
• Manual dexterity – The ability to type or operate common mechanical tools and equipment up to 12 hours per day, 60 hours per week.
• Lifting – The ability to bend, stoop and lift up to 50 lbs.
  

BENEFITS  

• 401(k) with Employer Match  

• Competitive Health Care  

• Dental, Vision, and Life Insurance  

• Paid Vacation, Sick and Holidays  

• STD/ LTD  

• Partner Discounts  

• Investment in Employee Development  

 EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER  

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   

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Job Snapshot

About Us

When shopping for cranes, vocational trucks, or heavy equipment, Custom Truck and Equipment (CTE) provides an unmatched range of products within our super-sized inventory. Additionally, our superior knowledge of equipment, competitive pricing structure and expertise in equipment customization and service far surpass any other dealer in the country. This is the CTE difference! We supply the right trucks, correct specifications, and most competitive prices to customers throughout the country; our passion for the industry drives our success and dedication to our customers.

As CTE has expanded, the company now employs over 500 employees who are all vital to the success of the company’s operation, and bring years of experience within the industry. The secret to our success is the expertise of our people and our commitment to our clients. We offer comprehensive compensation and benefit programs that allow us to attract and retain top talent.

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