at Custom Truck One Source

Date Posted: 1/17/2020

Job Description

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Job Description  

Department FieldSvc    

Reports To Service Manager    

FLSA Status Non-Exempt (Hourly)     

Date August 2019    

Location Canton, Ohio    


Custom Truck One Source has openings for Field Service Technician with background in aerial, construction equipment, and heavy & light duty trucks. They will need to be able to determine and perform needed assessment, diagnosis, replacement and repair of the equipment we rent, sell and customer units with minimal oversight.  

Essential Duties and Responsibilities   

  • Assess, diagnose, repair and/or replace damaged or worn parts for variety of manufacturers of utility equipment to ensure quality standards within budget, including but not limited to:  
  • Operate and inspect machines or heavy equipment to diagnose defects.  
  • Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.  
  • Diagnose faults or malfunctions to determine required repairs, using pressure gauges and flow test equipment and calibration devices.  
  • Rebuild gearboxes properly with no rework within acceptable time.  
  • Rebuild outriggers or boom lift cylinders properly with no rework within acceptable time.  
  • Perform initial inspection of unit and diagnostics including parts requisition without having missed or improperly identified items.  
  • Dismantle and reassemble heavy equipment using hoists and hand tools as necessary.  
  • Hose replacement, assembly and testing with no rework within acceptable time.  
  • Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.  
  • Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.  
  • Examine and adjust protective guards, loose bolts, and specified safety devices to ensure all equipment meets the organizational quality and safety standards.  
  • Read and understand operating manuals, blueprints, and technical drawings.  
  • Raise vehicles and heavy parts of equipment using hydraulic jacks or hoists to inspect and repair in manner that assures company quality standards are met.  
  • Prepare and maintain accurate records of parts, services and labor to track costs so vehicles can be properly priced and reflect the value of quality offered by the company.  
  • Submit all work/repair orders as required to a supervisor for approval to ensure budgets are maintained and costs of vehicle repairs accurately reflected..   
  • Consider innovative solutions to problems and share them with the company's leadership team.  
  • Perform other duties as directed in professional manner.  
  • Perform all duties in accordance with best practices for a safe work environment  
  • Attend monthly safety meetings held by Custom Truck One Source.  
  • Maintain truck parts inventory.  
  • Responsible for maintaining a safe work environment at all times.  
  • Inspect equipment and trucks for safety decals and compliance.  
  • Maintain the service and appearance of assigned service truck.  
  • Perform any other duties as assigned by the Service Manager or any other manager.  
  • Maintain a professional and technical knowledge of equipment by attending educational workshops.   

• Complete all necessary paperwork.  

Required Skills and Qualifications  

• Previous mechanic service experience in the equipment rental / construction industry and/or related field required  

• Knowledge of heavy and light duty trucks and equipment   

  • High school diploma or the equivalent  
  • Must have your own tools   

• Must hold a valid Commercial Driver’s license  

• Must have a driving record in good standing. To be in good standing a driver must not have any of the following violations:   

  • Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last three years  
  • Two or more other moving violations and one fault accident in the last three years  
  • Three or more moving violations in the last three years  
  • Two or more at fault accidents in the last three years with no moving violations   

• Extremely detail oriented and accurate    

• Must be able to work in a fast-paced environment    

• Mechanical aptitude    

• Setting priorities and adapting to changing work priorities     

• Must be self-sufficient and driven    

• Meeting deadlines and schedules    

• Strong attendance record    

• Must be able to pass a pre-employment drug test, physical, and audiogram    

• General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.  

• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to accurately record time spent on repair orders.  

• of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  

• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.    

• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position  

• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times  

• Talk to others to convey information effectively  

• Understand written sentences and paragraphs in work related documents  

• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems  

• Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action  

• Communicate effectively in writing as appropriate for the needs of the audience  

• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions  

Working Conditions  

• The ability to work as scheduled with punctual attendance 7:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands Majority of work performed in a shop and outside.    

• Exposure to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.    

• Exposure to construction sites    

Physical Requirements  

• Frequent lifting (60-100lbs), carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 10ft, significant stooping, bending, kneeling, crouching, and/or crawling throughout an 8-12 hours day, and up to 60 hours per week.     

• Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day     

• Occasional use of foot/feet to operate foot pedal on equipment to test operation     

• Activities requiring handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls, and other small parts     

• Vision – Ability to see things in close proximity whether through natural or corrected vision  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.    

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  


Job Snapshot

About Us

When shopping for cranes, vocational trucks, or heavy equipment, Custom Truck and Equipment (CTE) provides an unmatched range of products within our super-sized inventory. Additionally, our superior knowledge of equipment, competitive pricing structure and expertise in equipment customization and service far surpass any other dealer in the country. This is the CTE difference! We supply the right trucks, correct specifications, and most competitive prices to customers throughout the country; our passion for the industry drives our success and dedication to our customers.

As CTE has expanded, the company now employs over 500 employees who are all vital to the success of the company’s operation, and bring years of experience within the industry. The secret to our success is the expertise of our people and our commitment to our clients. We offer comprehensive compensation and benefit programs that allow us to attract and retain top talent.

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