QUALITY CONTROL TECHNICIAN
at Custom Truck One Source

Date Posted: 1/20/2020

Job Description

QUALITY CONTROL TECHNICIAN
Job Description

Department BodyIns
Reports T•General Manager
FLSA Status Non-Exempt (Hourly)
Date August 2019
Location Union Grove, WI

Summary
Custom Truck One Source has openings for Quality Control Technician with background in aerial, construction equipment, and heavy & light duty trucks. They will be responsible for ensuring that manufactured products meet the organizations standards of quality, reliability, and performance.
Essential Duties and Responsibilities


ESSENTIAL DUTIES:
• Supervises inspections, reports and the documentation issued by inspectors and collect and file the required Quality Records.
• Formulate, document and maintain quality control standards and on-going quality control objectives.
• Coordinate objectives with production procedures in cooperation with other department managers to maximize product reliability and minimize costs.
• Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.
• Conduct visual and mechanical inspections and dielectric testing, and other tests on units as necessary to ensure quality and performance on the finished product.
• Record data from test procedures and inspections
• Able to troubleshoot and repair warranty issues pertaining to the unit
• Document and report quality assurance issues
• Assure ongoing compliance with safety, quality and industry requirements
• Read and understand operating manuals, blueprints, and technical drawings.
• Prepare unit for delivery to customer
• Perform other duties as assigned in accordance with the company’s safety, quality procedures and policies.
• Attend monthly safety meetings held by Custom Truck One Source.

Required Skills and Qualifications
• Previous related experience required.
• Mechanical aptitude
• Must hold a valid driver’s license
• High school diploma or the equivalent.
• Must have your own tools Specialized knowledge
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment
• Setting priorities and adapting to changing work priorities
• Must be self-sufficient and driven
• Meeting deadlines and schedules
• Strong attendance record
• Must be able to pass a pre-employment drug test, physical, and audiogram
• General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (FishBowl, etc.) to process purchase orders and tracking inventory helpful.
• Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Work as scheduled with punctual attendance 7:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Talk to others to convey information effectively
• Understand written sentences and paragraphs in work related documents
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Communicate effectively in writing as appropriate for the needs of the audience
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Working Conditions
• Majority of work performed in a shop and outside.
• Activities requiring handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls, and other small parts
• Occasional use of foot/feet to operate foot pedal on equipment to test operation


Physical Requirements
• Ability to see things in close proximity whether through natural or corrected vision
• Frequent lifting (60-100lbs), carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 10ft, significant stooping, bending, kneeling, crouching, and/or crawling throughout an 8-12 hours day, and up to 60 hours per week.
• Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day
• Exposure to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.
• platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling throughout an 8-12 hour day, and up to 60 hours per week.

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  




Job Snapshot

About Us

When shopping for cranes, vocational trucks, or heavy equipment, Custom Truck and Equipment (CTE) provides an unmatched range of products within our super-sized inventory. Additionally, our superior knowledge of equipment, competitive pricing structure and expertise in equipment customization and service far surpass any other dealer in the country. This is the CTE difference! We supply the right trucks, correct specifications, and most competitive prices to customers throughout the country; our passion for the industry drives our success and dedication to our customers.

As CTE has expanded, the company now employs over 500 employees who are all vital to the success of the company’s operation, and bring years of experience within the industry. The secret to our success is the expertise of our people and our commitment to our clients. We offer comprehensive compensation and benefit programs that allow us to attract and retain top talent.

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