Customer Service Associate - Therapy Direct
at Drayer Physical Therapy Institute, LLC

Date Posted: 6/5/2019

Job Description

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This position is responsible for handling referrals, scheduling patients, responding to incoming calls, emails and faxes. Working with Therapy Direct team to ensure work load is distributed as needed.


  • Education
    • Associates degree or equivalent preferred, high school diploma or equivalent is minimum.
  • Experience
    • Medical billing background, physical therapy clinic experience or related medical provider network preferred. One to three years experience in healthcare, insurance or a related field.
    • Prefer experience in the healthcare industry.
  • Skills
    **High attention to detail, organization skills, excellent customer service skills, teamwork, ability to work independently and as part of a team, capable of handling changing priorities effectively, ability to interact with a wide variety of customers including insurance adjustors and providers. Must be able to multitask and meet deadlines. Requires advanced computer skills. Must communicate frequently and with proper verbal and written language.


  • Answering customer calls with a positive friendly attitude.
  • Data entry and processing new therapy referrals.
  • Contacting physicians, employers, case manager and clinics for additional information and medical records request.
  • Intake and storage of all electronic medical records.
  • Follow up scheduling calls to clinics.
  • Mailing patient letters.
  • Timely correspondence with all case managers, adjusters and clinics.
  • Working ageing reports per client group.
  • Assist with answering incoming calls.
  • Open and distribute incoming faxes.
  • Cross-trained to assist other team members as work load requires.
  • Assist with additional projects and reporting as requested.

Required Skills

Required Experience

Job Snapshot

About Us

Drayer Physical Therapy Institute ®, LLC (DPTI) is a Hummelstown, Pennsylvania based company and a leading owner and operator of outpatient physical therapy clinics in the United States. Founded in 2002 with a single center in Bel Air, Maryland, DPTI quickly grew to deliver physical therapy services through an expanding network of over 130 clinics in sixteen states.

We are a company that prides ourselves on providing high-quality patient centered care, and positive work environments for our staff. We also feel a responsibility to give back to the communities around us.

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