Assistant Health Spa Manager
at Edwardian Hotels London - Careers Site

Date Posted: 13/05/2019

Job Description



Corporate/Radisson Blu Edwardian Heathrow/ 11249_26630_RFT_C03


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Assistant Health Spa Manager

In this role, you will become part of the Edwardian family and work within Spa & Health Club in Radisson Blu Edwardian Heathrow

To maximize customer satisfaction in the Health Club by providing Yes I Can Service

Key Requirements


The Requirements

  • Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can%21 service and teamwork

  • Communicates and reinforces the vision for Yes I Can service to employees

  • Ensures that employees provide Yes I Can  genuine hospitality and teamwork on an ongoing basis

  • Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

  • Provides employees with the tools, training and environment they need to deliver Yes I Can service and teamwork

  • Focuses on understanding the individual needs of each client through in-depth consultation and bases treatment around meeting them.

  • Provides guest with effective after care advice and product recommendations following treatment

  • Works to build rapport with all clients and personalises care and attention, encouraging guests to rebook

  • Exhibits a confident, friendly and attentive attitude when dealing with all guests

  • Effectively works in line with GAP and standards of excellence procedures

  • Effectively manages treatment schedule, easily adapts to last minute changes in schedule

  • Complies with all room standards and presentation of public areas

  • Effectively manages the reception desk, carrying out all procedures as per SOPs

  • Keeps effective records of individual retail sales and works in line with set targets

  • Can demonstrate the application of the advanced consultation procedure, incorporating it into every treatment

  • Follows all H and S guidelines as trained

  • Detects and responds to potential issues before they happen

  • Champions the buddy system with care, attention and follow up with new starters that they buddy

  • Uses initiative and can effectively manage customer issues and complaints

  • Effectively coordinates daily therapy schedule including daily tasks for team

  • Picks up on and coaches therapists immediately when noticing incorrect practices

  • Works to pull the team together during high pressure times

  • Handles stressful situations calmly and effectively

  • Understands, implements and ensures team effectively reduce wastage and works to control costs

  • Recognises and pursues revenue opportunities

  • Completes reports as instructed by Spa Manager

  • Motivates and helps team to achieve their retail and treatment targets

  • Participates in the development of business strategies for the health club which are aligned with the overall objectives of the hotel

  • Develops and implements business plans for department

  • Monitors status regularly and adjusts plans as appropriate

  • Ensures that all customers and Health Club members are receiving courteous and efficient service

  • Develops and implements plans to achieve customer service objectives

  • Follows up with customers and Health Club members to determine customer satisfaction level

  • Ensures customer and member satisfaction by maintaining a clean, safe facility

  • Reports required cleaning to housekeeping

  • Reports necessary maintenance issues on MMS and follows up on outstanding or recurring issues

  • Posts necessary signs indicating Health Club safety regulations

  • Maintains current CPR certification

  • Manages the operations of the Health Club

  • Establishes membership fee structure and monitors membership sales.

  • Manages the collection of monthly membership fees and follows up on outstanding payments.

  • Proactively promotes and up sells membership sales to achieve set targets.

  • Establishes and monitors rules and regulations of Health Club

  • Orders stock, amenities and necessary supplies for the Health Club keeping in line with set budgets or demands of business

  • Develops and implements strategies and practices which support employee engagement

  • Recruits and selects qualified candidates

  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

  • Communicates performance expectations and provides employees with on-going feedback

  • Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.