Assistant Restaurant Manager
at Edwardian Hotels London - Careers Site

Date Posted: 25/10/2019

Job Description



Corporate/Radisson Blu Edwardian Manchester/ 12425_27599_RFT_F01


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Assistant Restaurant Manager

In this role, you will become part of the Edwardian family and work within Food & Beverage in Radisson Blu Edwardian Manchester

The Role

  • To report directly to the Restaurant Manager and adhere to and follow the service excellence standards at all times. To ensure customer satisfaction goals are met. Motivate the team to ensure the workforce remain focused and engaged and maintain a cohesive working environment with the conference and banqueting operations team. Deliver a great service experience that makes people feel special, a key to this role.
  • Under the general guidance and supervision of the Restaurant Manager, direct the restaurant and bar operations to ensure quality service and standards while delivering a guest experience that is unique
  • Take responsibility for guest satisfaction, by managing the restaurant and bar operation in the absence of the restaurant manager
  • Ensure the staff are trained in all aspect of service excellence standards and follow the standards at all times
  • Lead the way in delivering a guest experience that is unique and brings the brand to life
  • Seek opportunities to improve the guest experience by seeking feedback, and evaluating service levels
  • Ensure that the restaurant and bar areas are set up in accordance with Service Excellence F and B standards, and are consistently maintained
  • Conducts daily pre-shift meetings to discuss event detail, special requests and product development
  • Assist with the management of restaurant and bar inventories
  • Ensure all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis
  • Ensure that appropriate account and cash bar procedures are implemented in accordance with company standards
  • With the guidance of the restaurant manager, ensure all legislative and company fire, health, hygiene, safety and security guidelines are upheld
  • Train, develop, recognize, coach, evaluate and manage the performance of all staff in the restaurant and bar team
  • Assist with the recruitment and select qualified staff and promote from within were possible
  • Provide employees with the orientation and training needed to understand expectations and perform job responsibilitiesEvaluate employees performance, and conducts regular appraisals and feedback sessions with the restaurant manager
  • Provide employees with the tools necessary to perform job responsibilities
  • Give personal attention, takes personal responsibility and uses teamwork to provide excellent guest service
  • Ensure that all restaurant facilities and equipment are cleaned, vacuumed and properly stocked according to anticipated business volume
  • Establish and achieve quality and guest satisfaction goals
  • Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction in the absence of the restaurant manager
  • Ensure effective communication and synergy between the teams and other hotel departments
  • Deliver service standards in accordance with the company F%26B manual or brand bible
  • Monitor and control equipment, staffing in the Restaurant and Bar
  • Perform other duties required to provide the service brand behaviour and genuine hospitality


Key Requirements


The Requirements

  • Is able to use IT applications Opentable, Micros, E-mail
  • Have great Food and  beverage product knowledge, and an awareness of menus
  • Confident ability to communicate and establish rapport
  • Has knowledge of technical service skills
  • Has a good level of Food and beverage product knowledge
  • Has a good command of the English language
  • Has the ability to make decisions by clarifying goals
  • Has the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
  • Is able to develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning
  • To achieve results above the benchmark for customer engagement audits including GAP mystery shopper results
  • Ensure that his/her work is accurate and thorough by maintaining standards to a high degree
  • Has the ability to demonstrate personal ownership of tasks and follow through to get the required results
  • Work to achieve high levels of personal and departmental performance measures in order to meet and exceed expectations
  • Achieve employee engagement results that are above the company requirements.


 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

  • Employee Type: Permanent
  • Location: The Manchester Hotel
  • Experience: Not Specified
  • Date Posted: 25/10/2019

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.