Back of House Assistant Manager
at Edwardian Hotels London - Careers Site

Date Posted: 19/07/2019

Job Description



Corporate/The May Fair/ 11905_27123_RFT_F04


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a BOH Assistant Manager

In this role, you will become part of the Edwardian family and work within Food & Beverage in The May Fair

Essential Functions

  • Customer satisfaction is our key focus as hosts, our aim is to surprise and delight all our guests, by seamlessly providing an experience which exceeds their expectations. Anticipating guest needs and understanding the importance of delivering to each guest personalized service beyond their expectations. We are the memory makers, it begins with opening our doors on arrival greeting guest by name with a genuine smile in a friendly professional manor and provide a delightful experience that our guests cherish. It's my job to ensure from your welcome to your departure you have memorable stay, feel relaxed, you are in our home, therefore my special guest.
  • The job of an Assitant BOH manager is very important for the smooth running of the Kitchen and Back of House operation. An assistant Back of House manager is the person who will manage, train and develop their team to ensure that areas under their control are cleaned and maintained to high standard with the support of the back of house manager and to manage the business in their absents. An assistant BoH manager should be smart, enthusiastic, professional and polite at all times.


Duties and Responsibilities

  • Collating all cutlery and crockery stocktakes and highlighting any concerns to the units to action
  • Distribution and communication of all collateral for back of house procedures in food and beverage areas from staff and customer data
  • Must certify that all goods are checked and received
  • BOH training and induction for all BOH employees. Follow up with 45 day and 90 day probation
  • Conduct 6 month and yearly appraisals and follow up.
  • Administer training feedback to measure training effectiveness
  • Identification of training needs and requirements in F&B back of house
  • Conduct and minute monthly meetings,
  • Co-ordinate incoming/outgoing deliveries.
  • Co-ordinate all F&B basic standards documents/SOP
  • Build strong inter-discipline relationships between front of house and Back of house
  • Conduct and record daily / weekly check list sign and file all recordings
  • Ensure the cleanliness of the BOH areas are well maintained.
  • Recording of broken or damaged equipment through MMS.
  • Reporting and recording or any pest sighting, follow up with internal pest controllers
  • Manage and update rotas in accordance to business and budgets
  • Manage key expenses in accordance to Business and budgets
  • Maintaining brands standards for crockery, cutlery and glassware for F&B brands.
  • Liaising with suppliers for existing products needed for operations
  • Performs other duties required to provide the service brand behavior and genuine hospitality

Key Requirements


Key Requirements

  • Has the ability to effectively Negotiate and Listen to colleagues and guests needs
  • Has a good command of English
  • Has good Attention to Detail
  • Has good Communication skills
  • Demonstrate ability to proactively prioritise needs, put first things first, and effectively manages time.
  • Display a working knowledge of the Hotel in order to assist internal and external clients
  • Display a "Yes I Can" attitude
  • Friendly and confident personality
  • Participates in the day-to-day running of all operational aspects of the F&B department
  • To serve F&B customers in a way that makes them feel special
  • To maintain food health and hygiene standards
  • To perform other duties as required in the F&B Team
  • To be up to date with current health and safety procedures in food and beverage
  • To have health and safety qualifications at a minimum level one, work towards level two

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.