Chief House Steward
at Edwardian Hotels London - Careers Site

Date Posted: 03/01/2020

Job Description



Corporate/The May Fair/ 12795_28019_RFT_R042


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Chief House Steward

In this role, you will become part of the Edwardian family and work within Housekeeping in The May Fair

Duties and Responsibilities



  • Wears correct uniform and name badge & pin and maintains appearance as per company standards.
  • Demonstrates excellent time keeping and completes duties assigned.
  • Maintains excellent record of attendance.
  • Reports and follows up maintenance issues using MMS system.
  • Manages the appearance and daily performance of the House Steward department.
  • Determines appropriate staffing levels of Stewards for forecasted business and manages the rota accordingly.
  • Manages daily stock take, daily issuing to the floors/F&B outlets, weekly purchasing, and cost control for all linens.
  • Manage par stock of bedding items, items are organize for easy access, records managed for items send out for cleaning and return and cost control.
  • Manage part stock of the chef uniforms (jacket, trousers, apron and skull cap); also daily exchange dirty for clean, weekly collection/delivery and cost control.
  • Ensure that clean linen not left unattended but secured.
  • Monitor/manage the condition of linens, all reject linen correctly counted and send back to the company for replacement as appropriate, ensure that records are correct as per hotel standards.
  • Ensures proper utilization and maintenance of the equipment.
  • Trains employees on the proper utilization of equipment and cleaning materials and on appropriate safety procedures.
  • Trains new starters in steward position, provide guidance and instructions to enable them to meet company procedures and standards.
  • Uses teamwork to support guests and employees.
  • Ensures that delivery notes, and requisition notes are in compliance with Edwardian Hotels procedures and are correct.
  • Ensures quantity and quality checks are carried out on all goods received.
  • Certifies that all goods are checked and received.
  • Ensures that all goods received are securely stored.
  • Ensures that all stores are kept clean and tidy.
  • Ensures that goods issued and ordered are based upon the authorization of a requisition note.
  • Day to day management of stores and stocks.
  • Maintains a spotless clean, tidy and pleasant smelling corridor, trolleys, linen cupboard and back areas.
  • Ensures back of house/linen areas, public areas are to be kept tidy and free from any trip hazards whilst working.
  • Works with housekeepers to record carpet cleaning, changing of curtains etc.
  • Assists room attendants/section housekeepers as of when necessary.
  • Makes the housekeepers aware of anything you see that requires attention.
  • Ensures that security of guest’s belongings, including the return and logging of all lost property.
  • Ensures guest requests are auctioned in a timely manner.
  • Ensures back areas and changing room are kept spotlessly clean and tidy at all times.

Key Requirements


Key Requirements


  • Demonstrates ability to proactively prioritise needs of the department and thus is effectively manage resources and time.
  • Demonstrates understanding of the technical service skills for the housekeeping area.
  • Excellent command of English language, ability to communicate effectively with guest and fellow colleagues.
  • Displays excellent team working skills.
  • Has a high level of attention to detail.
  • Has the knowledge to manage a budget effectively.
  • Is able to use technology such as IRS, Excel, Word, My Hr World, POP etc.
  • Is aware of Health and safety procedures.


 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.