Cluster Revenue Manager
at Edwardian Hotels London - Careers Site

Date Posted: 08/01/2020

Job Description



Corporate/Radisson Blu Edwardian Vanderbilt/ 12824_28029_RFT_R044


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Cluster Revenue Manager

In this role, you will become part of the Edwardian family and work within Central Reservations in Radisson Blu Edwardian Vanderbilt

The Role

  • To optimize the room revenue of the assigned hotel
  • To ensure commercial financial fluency of the hotel and operations team
  • To identify new leads across all revenue streams and involve the appropriate members of the commercial team to develop these leads.

Duties and Responsibilities

  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
  • Daily pick-up analysis, strategy adjustments and reporting
  • Perform competitive benchmark studies, follow market trends, utilisation of business intelligence tools and maintenance of group wide information systems
  • Create and maintain a 12-18 month rolling hotel status
  • Create and develop pricing strategies in conjunction with the individuality of the hotel, balancing both budgetary requirements with current market performance
  • Utilisation of dynamic forecast to provide direction to hotel demand generators
  • Manage and oversee strategy for all 3rd party distribution in tandem with the OTA manager
  • Liaising with OTA Manager, eCommerce team, and Distribution Manager to ensure all content is up-to-date
  • Provide strategic steer and guidance to the C and B and London Meeting offices to ensure they are fully informed when assessing, analysing and quoting on multiple traveller bookings
  • Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies
  • Ensure all related systems are configured correctly, validated and working to full capacity, includes but not limited to auditing our front-end systems andaudits Opera, HDBM/CHW, GDS, and web sites to ensure the systems are reflecting the correct revenue parameters and rate loading
  • Oversee and audit the standards and operations of the reservations department
  • Regularly check the input and the quality of data points (MDM, Opera EzRMS)
  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc)
  • Reduce the cost of distribution by finding new less expensive means of delivering business
  • Prepare outline for and support the annual revenue budget process
  • Regular interaction with the hotels to get first-hand knowledge of all revenue management issues and other key areas
  • Any other reasonable requests made by management

Key Requirements


The Cluster Revenue Manager Key Requirements

  • Ability to effectively listen and position hotels to meet guests needs
  • High level of hotel product and services knowledge
  • Ability to generate revenue by all means available
  • Technical knowledge of hotel booking systems
  • High level of business communication and good command of English
  • Interpersonal skills to deal effectively with all business contacts
  • Excellent communication skills
  • Attention to detail
  • Professional appearance and demeanour
  • Understand the reservations process including distribution channels and reservations flow

 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.