Doorperson
at Edwardian Hotels London - Careers Site

Date Posted: 06/12/2018

Job Description

 

 

Corporate/The May Fair/ 10066_25422_RFT_R023

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Doorperson

In this role, you will become part of the Edwardian family and work within Front of House in The May Fair

Customer satisfaction is our key focus as hosts, our aim is to surprise and delight all our guests, by seamlessly providing an experience which exceeds their expectations.

Anticipating guest needs and understanding the importance of delivering to each guest personalized service beyond their expectations.

We are the memory makers, it begins with opening our doors on arrival greeting guest by name with a genuine smile in a friendly professional manor and provide a delightful experience that our guests cherish



 



 Duties and Responsibilities

Assists guests throughout their stay

Open the front door, welcome and assists guests with luggage as needed

Promotes the hotel and area services and attractions

Responds to customer enquiries for information

Assists guests with getting in and out of vehicles

Pages customers in lobby or other areas of hotel as needed

Maintains the upkeep and appearance of the hotel lobby and entrance

Replaces promotional items as needed

Performs light cleaning

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Safely drive and securely park guests vehicle in the designated area

Adhere to company procedures when driving and parking guest cars

Provides employees with the information needed to perform their job effectively

Orients employees to the department and hotel and provides on-the-job training on job responsibilities

Prioritizes and assigns work

Key Requirements

 

The Requirements

Holds a full clean and valid driving license

Know the available products and services and suggest alternatives

Demonstrate ability to relate to, communicate with guests and employees

Know the available products and services and suggest alternatives

Good command of the English language

Ability to stay calm under pressure and multi task

Personal presentation together with compliance of uniform standards

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.