Group ER Manager
at Edwardian Hotels London - Careers Site

Date Posted: 09/01/2019

Job Description



Corporate/The May Fair/ 10411_25706_RFT_A08


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Group ER Manager

In this role, you will become part of the Edwardian family and work within Human Resources in The May Fair

The ER Manager plays a crucial role in developing the organisation in order to achieve developing long-term value-adding ER activities.

Working with the General Manager of Human Resources the role will provide a strategic overview of employee relations (ER) across the properties and:

  • Analyse and interpret people related metrics to identify trends and play a critical role in the improvement of ER policies and processes, management development activities and employee engagement.
  • Develop and where required deliver learning and talent development interventions to managers, employees and Edwardian colleagues on ER related topics.
  • Provide expert specialist ER expertise and guidance on local and Group-wide key people-related initiatives and change programmes, ensuring they are fit for purpose, fulfil our legal obligations and add value to Edwardian Hotels.
  • Overseeing and where necessary leading on complex ER cases.

Key Requirements


  • CIPD qualified or significant experience in an employee relations role
  • Educated to Degree level or equivalent experience
  • Excellent demonstrable knowledge of current employment legislation and best practice in ER policies, principles and procedures.
  • Significant demonstrable experience of advising a range of stakeholders on a broad range of ER issues balancing legal compliance with business need and developing practical value-adding solutions.
  • Experience of managing multiple complex ER cases from a strategic perspective.
  • Demonstrable experience of advising on and working collaboratively with stakeholders on organisational change initiatives and projects including redundancy.
  • Strong analytical skills, able to analyse information effectively identifying the causes of problems and proposing realistic and practical solutions to address them based on knowledge and understanding of an organisation and its operating environment.
  • Exceptional listening and questioning skills that enable empower and get to the heart of the issue.
  • Evidence of having a positive impact on an organisation, achieved through excellent influencing skills.
  • Can demonstrate a high degree of self-awareness and can lead through empowerment, delegation and coaching.
  • Excellent written and verbal communication skills engaging effectively with a range of internal and external stakeholders at all levels.
  • Ability to manage competing priorities and deliver multiple concurrent activities within agreed deadlines and to agreed standards with consistent attention to detail.
  • Ability to plan, prioritise, communicate and deliver against personal and team objectives and work plans.
  • Ability to develop strong relationships and coach, challenge and influence to ensure effective ER solutions, balancing risk and commerciality and resolve conflict where necessary.
  • A demonstrable awareness of the added value volunteers can bring to the delivery of an organisations mission
  • Confident and competent in using Microsoft Office and proficient enough to adapt to the use of other IT software

Personal attributes / qualities:

  • Is able to establish and hold themselves and others accountable to a robust working agreement (contract) with key colleagues.
  • Maintains high standards of honesty and trustworthiness. Considers ethical and organisational implications of issues and decisions while remaining pragmatic and uses appropriate opportunities to bring difficult or sensitive issues into the open.
  • Maintains a calm, controlled and positive manner when under pressure and remains focused on the task, delivering within agreed deadlines and to agreed standards.
  • High level of self-awareness and has the ability to give and receive feedback that improves the effectiveness and quality of working relationships.

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.