Groups Sales Consultant
at Edwardian Hotels London - Careers Site

Date Posted: 03/12/2018

Job Description

 

 

Corporate/Radisson Blu Edwardian Vanderbilt/ 10216_25573_RFT_R045

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Group Sales Consultant

In this role, you will become part of the Edwardian family and work within Central Groups, Meetings and Events in Radisson Blu Edwardian Vanderbilt



Essential Functions

To help achieve group revenue, profit and customer satisfaction goals by following strategies to increase groups sales.

To maximize group sales by professional and efficient handling of bookings from the initial enquiry through to final completion.

This should involve exceeding the customer's expectation on every occasion ensuring that we become the preferred venue for our new, existing and past clients and booking agents.

Duties and Responsibility

Sales:

  • Maintain and develop existing bank of agents to achieve optimum market share
  • Maintain and develop series and repeat business across group
  • Awareness and understanding of local market
  • Awareness and understanding of local and international trends
  • Attend where necessary FAM trips, site inspections, client visits etc
  • Maximum focus on conversion of group bookings and series
  • Ensure new leads are identified at time of enquiry and handed to Pro-active sales

 

Office:

  • Answer phones within 3 rings
  • Use guest names
  • Efficient handling of all enquiries
  • One hour response to email enquiries and messages
  • Deposit handling
  • Ensure all payment and credit procedures are followed at all times
  • Follow company SOP on third party payment process
  • Prepare pro forma invoices
  • Reaching required percentage targets on GAP and Signature Audits for all team members
  • Ensure all team members are involved in building and maintaining our guest and client relationships
  • Maximizes room revenue by utilizing EZRMS technology
  • Update and completion of daily chase list
  • Prepare and issue contracts on a daily basis
  • Daily filing of correspondence / DMS
  • 10 day checks completed every Thursday
  • Ensure any C and B is booked directly with hotel
  • Full administration ownership of the hotel cluster
  • Attention to detail on all aspects of communication including rooming lists, accounting details etc.
  • Performs other duties required to provide the service brand behavior and genuine hospitality

Key Requirements

 

The Requirements

Highly organized, self-sufficient and possesses excellent time/diary management,
Outgoing, confident and good relationship builder

  • Skill in developing and adhering to department budget
  • Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels
  • Has a high level of hotel knowledge across the group
  • GAP standards and sales techniques
  • Has a high level of business communication
  • Has the ability to effectively negotiate and listen to guests needs
  • Is excellent with attention to detail
  • Local area knowledge
  • Has excellent command of English language both written and spoken
  • Has excellent communication skills
  • Aims to provide a service that is beyond our clients expectations
  • Ensuring all revenue made is collectable
  • Ability to work under pressure in a fast paced environment
  • Demonstrate the ability to proactively prioritize needs, put first things first, and effectively manage resources.
  • Understand the positioning of the hotels, services provided and how the hotels can meet the needs of customers and be capable of closing business.

 

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

  • Employee Type: Permanent
  • Location: SW7 5BT
  • Experience: Not Specified
  • Date Posted: 03/12/2018

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.