Host/ Hostess
at Edwardian Hotels London - Careers Site

Date Posted: 29/11/2018

Job Description

 

 

Corporate/Radisson Blu Edwardian Manchester/ 9998_25354_RFT_F01

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Host/ Hostess

In this role, you will become part of the Edwardian family and work within Food and Beverage in Radisson Blu Edwardian Manchester

As a Host/Hostess you will provide the first impression to our guests and therefore it is imperative that you help our guest to get the most out of their dining experience. You will provide a courteous and efficient service taking care of guests when they arrive and ensure that they are welcomed in a professional manner with etiquette and sophistication. A host/hostess should be smart, enthusiastic and polite at all times.

 

The Role

 

  • To escort guests to their table in an elegant and professional manner
  • To assist guests with their coats and bags if required, issuing the guest with a ticket for collection at the end of their experience
  • Have a disciplined approach to table return times and communicating effectively with the Floor Manager to ensure tables turnovers run smoothly and efficiently
  • Answer the telephone in a polite and professional manner and deal with any telephone reservations/enquiries efficiently
  • To ensure company procedures and standards are maintained to ensure consistent delivery of service
  • To serve Food and Beverage customers in a way that makes them feel special
  • Ensure reservations are taken in accordance with the Hotel standards
  • To check and maintain reservations for the restaurant including corresponding and follow up on all reservations and enquiries for the restaurant and bar
  • Works closely with the Restaurant and Bar Manager, Head Barman/Waiter/ess and Floor
  • Assumes responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service
  • Keeps up to date with health and safety regulations, and adheres to emergency procedures

 

Key Requirements

 

Requirements

  • Communicate effectively and respectfully to guests on all levels
  • Is able to use IT applications, including Opentable, E-mail, Micros
  • Excellent local area awareness
  • Confident ability to communicate and establish rapport
  • Has a good level of Food and beverage product knowledge
  • Has a good command of the English language

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.