at Edwardian Hotels London - Careers Site

Date Posted: 05/12/2018

Job Description



Corporate/Radisson Blu Edwardian Heathrow/ 10058_25418_RFT_R04


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Housekeeper

In this role, you will become part of the Edwardian family and work within Housekeeping in Radisson Blu Edwardian Heathrow


As a housekeeper you enable the company to consistently deliver on our brand promise by maintaining high standards of cleanliness throughout the hotel, by practicing and enforcing our standards for health, safety and sustainability.

Using all available information in our systems and through interaction with customers, you will work at understanding our guests.

With this knowledge, you can better deliver on their needs, engage and retain our most valuable customers.

You have a role in defining the products and services that make guests feel special and their feedback on guests' needs,helps the company identify and select the right customers.

Housekeepers use the company's disciplined financial controls to manage expenses. In a supervisory role, you set people up to win by ensuring that all employees have the right tools, equipment, training and development to be successful in their jobs.

Housekeepers engage and retain employees. .


 Duties and Responsibilities


Wears correct uniform and name badge and maintains appearance as per grooming standards

Demonstrates excellent time keeping and completes duties assigned

Has an excellent record of attendance

Ensures all peers and colleagues follow company standards with regards to uniforms, name badge etc.

Inspects all areas of the hotels to the company standard

Carry%26rsquo%3Bs out additional duties when required

Is willing to adapt to the changing needs of business

Actively develops management and leadership skills and talents

Allocates section keys, iPods and duties at the beginning of each day to ensure the best possible coverage

Provides a line of communication between housekeeping and hotel disciplines

Ensures that the required control procedures are carried out daily when issuing linen, cleaning materials and guest supplies based on the house count

Hands over to the day/late housekeeper at end of shift

Updates and communicates daily records of attendance, sickness and absentees

Records contract cleaning, spring-cleaning, linen changes, etc.

Carries out daily checks to ensure that all equipment and lighting in the room is functioning properly

Reports detraction in standards, i.e. mastic, grouting, chrome work, paint, wallpaper, furniture, upholstery and beds, etc.

Uses MMS (Maintenance Management System) to report maintenance faults

Uses IRS (Interactive Room Service system) to report the statues of bedrooms

Looks after all equipment and facilities with care in order to minimise wastage and damages

Reports to be filled and completed for the day as necessary for smooth communication and coordination between departments

Follows up on daily activity completion, keeps an eye on timely completion of routine tasks

Discusses with deputy/head of department any new ideas or improvements to be made

Acts in a responsible way to ensure the security of guests%26rsquo%3B belongings including the return and logging of all lost property

Is confident in advising guests about hotel facilities

Deals with or communicate guest or employee requests or complaints to ensure 100% guest satisfaction and 100% employee retention

Assists in the planning, training and development of housekeeping personnel

Carry out inter-departmental training and holds them to account for detraction in standards

Key Requirements


 Key Requirements

Demonstrates ability to proactively prioritise needs of the department and thus is effectively manage resources and time

Demonstrates understanding of the technical service skills for the housekeeping area

Excellent command of English language, ability to communicate effectively with guest and fellow colleagues

Displays excellent team working skills

Has a high level of attention to detail

Has the knowledge to manage a budget effectively

Is able to use technology such as IRS, MMS etc.


 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.