Housekeeping Administration Manager
at Edwardian Hotels London - Careers Site

Date Posted: 02/12/2019

Job Description



Corporate/The May Fair/ 11975_27200_RFT_R04


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Housekeeping Administration Manager

In this role, you will become part of the Edwardian family and work within Housekeeping in The May Fair

Duties and Responsibilities

  • Manages the housekeeping office effectively
  • Wears correct uniform and name badge and maintains appearance as per company standards.
  • Demonstrates excellent time keeping and completes duties assigned.
  • Has an excellent record of attendance
  • Ensure all peers and colleagues follow the company grooming standards.
  • Is responsible for managing all relevant daily housekeeping detail/information registered in the housekeeping diary
  • Carry out daily housekeeping meetings. All key points are to be recorded in the housekeeping diary
  • Carry out daily checks of the customer service complaints, follows up and share all relevant information to all housekeeping team.
  • Reviews, follows up and shares all Housekeeping Key Performance Indicators.
  • Provides a seamless line of communication between housekeeping and other departments personnel.
  • Prepares and adapts all departments rotas based on business needs and communicates to the team in a timely manner.
  • Updates and communicates daily records of attendance, sickness, absenteeism, timekeeping and holiday request through My HR World.
  • Is confident in advising guests about hotel facilities
  • Carry out additional duties when required
  • Acts as the main point of contact for any human recourses issues within the housekeeping team
  • Organise, verifies and follows up all training and filing for the housekeeping personal to include Health & Safety training and on the job training documentation.
  • Organises all aspects of recruitment, raising vacancies, reviewing candidates, arranging interviews and imputing of documentation process into our recruitment system.
  • Coordinates 45 days, 90 days, job chats and appraisals reviews for all team members.
  • Submits and coordinates linen stock figures for bedrooms, F&B and Spa areas.
  • Coordinates external contractor works communications and time lines.
  • Orders, follows up and matches all purchase orders within permitted budgets
  • Must be able to adapt to the changing needs of business.

Key Requirements


Key Requirements

  • Must be an natural effective organiser
  • Must have strong administrative skills
  • Must be IT and systems literature
  • Demonstrates ability to proactively prioritize needs of the department and thus is effectively manage resources and time.
  • Demonstrates understanding of the technical service skills for the housekeeping area.
  • Excellent command of English language, ability to communicate effectively with guest and fellow colleagues.
  • Displays excellent team working skills.
  • Has a high level of attention to detail.
  • Has the knowledge to manage a budget effectively
  • Is aware of Health & Safety procedures.

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.