In-Room Dining Night Senior Waiter / Waitress
at Edwardian Hotels London - Careers Site

Date Posted: 10/09/2019

Job Description

 

 

Corporate/The May Fair/ 12182_27402_RFT_F06

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a In-Room Dining Night Senior Waiter / Waitress

In this role, you will become part of the Edwardian family and work within Food & Beverage in The May Fair

The Role

  • Communicate effectively and respectfully to guests on all levels and all members of staff
  • To work during the shift in the room service department in an efficient and professional manner
  • Multi task and prioritise your work.
  •  
  • Carry trays and plates confidently and comfortably
  • Have full knowledge of the food and beverage products
  • To ensure service excellence procedures and standards are maintained to ensure consistent delivery of service
  • To check and maintain orders for room service including corresponding and following up on all room service enquiries
  • Handles cash payments in accordance with company standards.
  • Gather information about each guest in order to update client database, and uses details to ensure a truly personal service
  • To deliver service standards in accordance with the Service Excellence Manual
  • To adhere to the brand grooming standards in accordance with Service Excellence Standards and to remain within such standards for the entirety of a working shift
  • Takes orders and serves food & beverage to guest in accordance with Service Excellence standards.
  • Show initiative in developing their skills and knowledge
  • Show initiative in preserving the remarkable guest experience
  • Understand timing of dishes and relay this information to the guest, notifying them of any changes
  • Follow up your orders
  • Completed your assigned duties prior to departing the building
  • Ensuring all your micros bills are correct
  • Understand the process of cashing up with the guidance of a senior member of staff
  • Responsible for keeping up to date with food and beverage products and any missing items
  • Keeps up to date with health and safety regulations, and adheres to emergency procedures.
  • Responsible for excellent standard of customer service
  • Supporting and bringing out the best qualities in your colleagues

Key Requirements

 

The Requirements

  • Is able to use IT applications, including Opentable, E-mail, Micros
  • Excellent local area awareness
  • Confident ability to communicate & establish rapport
  • Has a good level of Food & beverage product knowledge
  • Has a good command of the English language
  • Is able to achieve a 100% pass mark in Micros competency tests

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

  • Employee Type: Permanent
  • Location: The May Fair Hotel
  • Experience: Not Specified
  • Date Posted: 10/09/2019

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.