In-Room Dining Night Waiter/waitress
at Edwardian Hotels London - Careers Site

Date Posted: 03/07/2019

Job Description



Corporate/The May Fair/ 11590_26967_RFT_F06


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a In-Room Dining Night Waiter/ess

In this role, you will become part of the Edwardian family and work within Food and Beverage in The May Fair

Anticipating guest needs and understanding the importance of delivering to each guest personalized service beyond their expectations. We are the memory makers, it begins with opening our doors on arrival greeting guest by name with a genuine smile in a friendly professional manor and provide a delightful experience that our guests cherish.

Its my job to ensure from your welcome to your departure you have memorable stay, feel relaxed, you are in our home, therefore my special guest.

Duties and Responsibilities

  • Communicate effectively and respectfully to guests on all levels and all members of staff
  • Explain the dining concept effectively to all internal and external stakeholders
  • Read tables and understand guests needs
  • Carry trays and plates confidently and comfortably
  • Have full knowledge of the food and beverage products
  • To ensure companys procedures and standards are maintained to ensure consistent delivery of service
  • To check and maintain reservations for the restaurant including corresponding and following up on all reservations and enquiries for the restaurant and bar
  • Works closely with the Head Waiters, Floor Managers and Restaurant and  Bar Manager and Head Barman to achieve success indicators and perform effectively in areas of responsibility
  • Assumes responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service
  • To deliver service standards in accordance with the Brand Bible
  • To adhere to the brand grooming standards in accordance with the official Brand Guideline Bible and to remain within such standards for the entirety of a working shift
  • Takes orders and serves food and  beverage to guest in accordance with company standards.
  • Understand timing of dishes and order your food accordingly
  • Understand out times and handle your tables accordingly
  • Follow up your orders
  • Clears tables, cleans food and beverage areas, and prepares equipment and mise en place on an ongoing basis
  • Handles cash payments and float in accordance with company standards
  • Responsible for keeping up to date with food and beverage products and finding out about daily specials/new menu additions
  • Keeps up to date with health and safety regulations, and adheres to emergency procedures.
  • Responsible for excellent standard of customer service
  • Supporting, recognizing, encouraging and bringing out the best qualities in your colleagues
  • Ensuring the restaurant is correctly set up for Breakfast/Lunch/Dinner service


Key Requirements


The Requirements

  • Is able to use IT applications, including Opentable, E-mail, Micros
  • Excellent local area awareness
  • Confident ability to communicate and establish rapport
  • Has a good level of Food and beverage product knowledge
  • Has a good command of the English language
  • Is able to achieve a 100% pass mark in Micros competency tests


 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.