Laundry Assistant
at Edwardian Hotels London - Careers Site

Date Posted: 31/08/2019

Job Description



Corporate/The May Fair/ 11963_27183_RFT_L01


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Laundry Assistant

In this role, you will become part of the Edwardian family and work within Housekeeping in The May Fair

Essential Functions

  • As a Laundry and Valet House Steward your function enables the company to consistently deliver on our brand promise by maintaining high standards of cleanliness in our guest rooms and throughout the hotel and by practicing our standards for health, safety and sustainability.

Duties and Responsibilities

  • Wear correct uniform and name badge and maintain appearance as per company standards
  • Demonstrates excellent time keeping and completes duties assigned
  • Maintains a good record of attendance
  • Maintains a clean laundry, with all equipment in good working order
  • Ensures daily routine cleaning of all laundry equipment is carried out on a daily basis
  • Responsible for collecting and returning all guest laundry/ dry cleaning to the room and staff uniforms to allocated areas
  • Ensures the floors are free of linen, kept tidy and free from any trip hazards whilst working
  • Maintains a clear record of guest calls for request in the guest call book
  • Maintains the external laundry track sheet with clear details of room number and guest names before the laundry is sent out to the contracted services
  • Charge guest (via Opera) for all laundry, dry cleaning, ironing that has been completed a copy of the charge sheet to be submitted to Accounts on a daily basis
  • Follows up all other requests for shoe shine, laundry mending/ repair, and pressing
  • Ensures that guest’s clothes are not damaged before they are sent outside for laundry or dry cleaning, and inform the guest of any defects
  • Ensures all washing, drying, and pressing of all internal fabrics, soft furnishings, spa laundry amenities, bedroom laundry amenities, cleaning cloths etc. Is carried to the highest standard
  • Assists room attendants/section housekeepers as of when necessary
  • Is responsible in identifying and reporting using MMS maintenance requirements (defects/faults)
  • Ensures that security of guest’s belongings, including the return of all lost property

Key Requirements


Key Requirements

  • Is fully aware of Health and safety procedures
  • Is familiar with chemical usage
  • Has a good level of knowledge for Manual handling procedures
  • Good command of English language, ability to communicate effectively with guest and fellow colleagues
  • Has effective organisational skills
  • Has awareness how laundries and valet operate
  • Is confident in advising guests about the hotel’s facilities

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.