London Meetings Sales Consultant
at Edwardian Hotels London - Careers Site

Date Posted: 13/05/2019

Job Description

 

 

Corporate/Radisson Blu Edwardian Vanderbilt/ 11246_26612_RFT_R045

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a London Meetings Consultant

In this role, you will become part of the Edwardian family and work within Central Groups, Meetings and Events in Radisson Blu Edwardian Vanderbilt



 

Essential Functions

To assist in achieving group M and E revenue, profit and customer satisfaction goals by providing support to onsite properties as well as qualifying and responding to London non-specific hotel enquiries and referrals from onsite teams.

To assist in maximizing M and E sales by professional and efficient handling of bookings at enquiry stage and ensuring full handover to on property teams who will take over booking from after enquiry through to completion of event.

This should involve exceeding the customers expectation on every occasion ensuring that we become the preferred venue for our new, existing and past clients and booking agents.

 

Duties and Responsabilities

Creates 100% guest satisfaction by providing the Radisson Blu Edwardian experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

Gives personal attention, take personal responsibility and uses teamwork when providing guest service.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.

Daily log in to the generic %26ldquo%3BLondon meetings email in-box , to qualify and respond on behalf of Edwardian Hotels or individual hotels through their generic inboxes.

Answer phone enquiries direct into London Meetings hunt line or overflow from onsite properties.

Full event management of Sussex Hotel M and E enquiries including, but not limited to: enquiry handling, contracting, final details and billing.

To answer referrals from and to other Edwardian Hotels London

Update Opera profiles ensuring correct SOP standards.

Ensuring a 1 hour turnaround time for the answering of all customer enquiries.

Identify and pass on new sales leads to the proactive sales team.

Demonstrate ability to proactively prioritise needs and effectively manage resources and time.

Understand the positioning of the hotel, services provided and how the hotel can meet the needs of customers and be capable of closing business.

Performs other duties required to provide the service brand behavior and genuine hospitality.

Key Requirements

 

 

 

The Requirements

Understands the strategic positioning of all group hotels and  the company within the competitive market

Understands the tools of financial management and uses them to predict and affect the hotels position

Proficient computer skills including Microsoft Office suite and IT applications: Opera, My Hr World

Local area knowledge, including local competition in the restaurant sector

Product knowledge

Excellent command of English language

Knowledge of Radisson Blu Edwardian systems and  procedures

Be aware of latest products in the market

Confidence and the ability to communicate and establish rapport

Managerial skills-including the ability to foster teamwork and communicate effectively

Decision Making: Improve decision making by clarifying and setting goals, sharing perspectives on reality, identifying options and creating consensus on a way forward.

Organization: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.

Is able to develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills and facilitating the generation of options and action planning.

Is able to assign tasks using such techniques and needs analysis, individual skills assessment, objective setting and communication.

Collaborate effectively with other hotel employees and managers to ensure teamwork

Strong negotiation skills

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.