Meeting and Events Operations Manager
at Edwardian Hotels London - Careers Site

Date Posted: 12/02/2020

Job Description

Corporate/Radisson Blu Edwardian Heathrow/ 13163_28370_RFT_F02

At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities.


In this role, you will become part of the Edwardian family and work within Meetings & Events Operations in Radisson Blu Edwardian Heathrow

Our Heathrow Hotel & Conference Centre is inviting applications for an inspirational leader to join the Hotel’s HOD team to lead the day to day operations within Meetings & Events. The ideal candidate will already have large venue experience.

This role is as much about managing relationships with internal stakeholders as it is about tendering to the numerous needs of external clients that visit the property daily.

A proactive approach to team building and training and a passion for driving standards is critical to be successful in this role. Individuals applying for this role will value building solid relationships with other HOD’s within the hotel and will enjoy playing an integral role in aiding both the conversion of new enquiries as well as creating the environment for repeat custom.


The ideal candidate, as part of their duties will be able to:

Co-ordinate and lead the teams efforts in order to fulfil all aspects of function sheets.

Plan ahead for success by scheduling staff in line with both budget and profitability guidelines.

Build strong relationships with internal stakeholders.

Maintain service standards in accordance with brand standards.

Seek opportunities to improve the guest experience by seeking feedback, evaluating service levels and developing strategies to improve areas of concern.

Effective scheduling and function allocation, ensuring team briefings are accurate.

Attendance at the required daily and weekly meetings.

Monitor and control equipment, staffing & F&B sales costs on a daily basis and taking corrective action where necessary.

Ensure staffing synergies between the outlet and M&E operations team along with other hotel departments.

Have an eye for details and be standards driven.

Have the ability to respond positively to guest feedback and seek opportunities to create a remarkable guest experience.

Be responsible for the recruitment, training, discipline, development, and appraisal of all team members.

Be responsible for overseeing and maintaining a high standard of both housekeeping and maintenance within the event space.

Complete hotel duty manager shifts when required.


 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.