Meeting and Events Operations Striker
at Edwardian Hotels London - Careers Site

Date Posted: 03/07/2019

Job Description

 

 

Corporate/The May Fair/ 11591_26969_RFT_F02

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Meetings and Events Operations Striker

In this role, you will become part of the Edwardian family and work within M and E Operations in The May Fair



 Essential Functions

 

Customer satisfaction is our key focus as hosts, our aim is to surprise and delight all our guests, by seamlessly providing an experience which exceeds their expectations. Anticipating guest needs and understanding the importance of delivering to each guest personalized service beyond their expectations. We are the memory makers, it begins with opening our doors on arrival greeting guest by name with a genuine smile in a friendly professional manor and provide a delightful experience that our guests cherish. It’s my job to ensure from your welcome to your departure you have memorable stay, feel relaxed, you are in our home, therefore my special guest.

To report directly to the M&E Operations Manager and adhere to and follow the service excellence standards at all times. Delivering a great service experience that makes people feel special, a key to this role.

 



Duties and Responsibilities

 

Under the general guidance and supervision of the M&E Operations Manager, ensure you have a full understanding of the Service Excellence standards and deliver a guest experience that is unique. The M&E Operations Head Striker will be expected to follow direct instruction from the senior team in order to fulfil all aspects of the function as outlined in the function sheet.

 

  • Communicate effectively and respectfully to guests on all levels.
  • Communicate effectively and respectfully to all members of staff.
  • Have an exceptional eye for detail and ability to follow detailed instruction.
  • Ensure event spaces are set as per standards issues by the senior team.
  • Preserve a remarkable guest experience
  • Follow the correct etiquette and body language, as per Service Excellence standards.
  • Carry and handle equipment as per service standards and H&S guidelines
  • Ensure company procedures and Service Excellence standards are maintained in order to ensure consistent delivery of service.
  • Thank each and every guest, when leaving the event, when required.
  • To adhere to the brand grooming standards in accordance with the Service Excellence guidelines and to remain within such standards for the entirety of a working shift.
  • Clears tables, cleans food and beverage areas both FOH and BOH post event and prepare equipment and mis en place on an ongoing basis, in accordance to the Service Excellence standards
  • Support your colleagues and have exceptional team work skills
  • Ensure all glassware, crockery, cutlery and hotel equipment is correctly handled and stored

Key Requirements

 

  Key Requirements

Confident ability to communicate & establish rapport

Have a ‘Can Do’ attitude

Have a good command of the English language

Organised and efficient worker

Have an exceptional eye for detail

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.