Meetings & Events Manager
at Edwardian Hotels London - Careers Site

Date Posted: 22/07/2019

Job Description



Corporate/Radisson Blu Edwardian Manchester/ 11913_27132_RFT_F02


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Meetings & Events Operations Manager

In this role, you will become part of the Edwardian family and work within Meetings & Events Operations in Radisson Blu Edwardian Manchester

Essential Functions

  • Customer satisfaction is our key focus as hosts, our aim is to surprise and delight all our guests, by seamlessly providing an experience which exceeds their expectations. Anticipating guest needs and understanding the importance of delivering to each guest personalized service beyond their expectations. We are the memory makers, it begins with opening our doors on arrival greeting guest by name with a genuine smile in a friendly professional manor and provide a delightful experience that our guests cherish.
  • To report directly to the M and E Operations Manager and adhere to and follow the service excellence standards at all times. Delivering a great service experience that makes people feel special, are key to this role.


Duties and Responsibilities

Under the general guidance and supervision of the M and E Operations Manager, ensure you have a full understanding of the service excellence standards and deliver a guest experience that is unique. The M and E Event Manager will be expected to take responsibility of their event/s and coordinate the rest of the team in order to fulfil all aspects of the function as outlined in the function sheet.

  • Communicate effectively and respectfully to guests on all levels.
  • Communicate effectively and respectfully to all members of staff.
  • Multi task and prioritise your work.
  • Leads, and participates in, the day-to-day running of all operational aspects of the meeting and events department
  • Coordinate small to medium size events and ensures that guest expectations are met or exceeded
  • Coordinate the set-up of rooms and other public areas in accordance with service excellence standards, ensuring that rooms are maintained to  standard when not in use
  • Ensure that all clients are effectively met and welcomed
  • Have full knowledge of the food menu.
  • Have full knowledge of the bar and wine products.
  • Attend all staff meetings, as required and  conducts daily meetings to discuss event detail, special requests and product development
  • Assists in monthly inventories
  • Ensure that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis
  • Ensure that appropriate account and cash bar procedures are implemented in accordance with agreed standards
  • Preserve a remarkable guest experience
  • Enforcing the correct etiquette and body language, as per Service Excellence standards.
  • Constantly enforcing service standards
  • Ensure all legislative and company fire, health and safety and  security guidelines are upheld
  • Lead by example, and motivates M and E employees to make people feel special
  • Communicate and reinforces the service excellence standards to employees
  • Provide employees with the tools necessary to perform job responsibilities
  • Seek opportunities to improve the guest experience by seeking feedback and developing strategies to improve department services
  • Give personal attention, takes personal responsibility and uses teamwork to provide excellent guest service
  • Assume responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service
  • Provide employees with the orientation and on the job training needed to understand expectations and perform job responsibilities
  • Supporting, recognising, encouraging and bringing out the best qualities in your co workers
  • Supervise, evaluate and coach junior event manager and continuously implement training plans for all staff.
  • Communicate performance expectations and provide employees with ongoing feedback
  • Provide employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential
  • To check and maintain correct staffing levels in Front and Back of house as required during the function and efficiently utilize the resources allocated to the event
  • Give personal attention, take personal responsibility and use teamwork to provide an excellent guest experience.
  • Deliver unsupervised service standards in accordance with the Service Excellence standards
  • To adhere to the brand grooming standards in accordance with the Service Excellence guidelines and to remain within such standards for the entirety of a working shift.
  • Listen to and deal with complaints and provide immediate service recovery.
  • Control departmental budget
  • Assume responsibility for minimising costs, by controlling equipment use, linen, taxis, food, beverage, consumables, etc
  • Maintain the security of meeting rooms
  • Adhere to cash and float procedures
  • Control staffing levels, to maintain a balance between customer demands, profitability and employee preferences, by ensuring appropriate number of staff on duty, and supervising the completion of M and E staff timesheets
  • Seek to increase potential revenue by providing outstanding service and direct contact with clients, and up-selling food and beverage and hotel services
  • Perform other duties as required
  • Carries out any reasonable request that may be made by senior management

Key Requirements


Key Requirements

  • Knowledge of IT applications: Micros, Opera, ,My HR World Ramco, Office applications, as appropriate
  • Knowledge of Service Excellence service standards and M%26E room set-ups
  • Has a Good command of the English language
  • Knowledge of company systems and procedures
  • Confident ability to communicate and establish rapport
  • Decision-making: Improve decision making by clarifying goals, sharing perspectives, identifying options and created a way forward
  • Performance Management/Supervisory: Ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
  • Coaching: Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning
  • Delegation: Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting, and communication

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.