Meetings & Events Sales Coordinator
at Edwardian Hotels London - Careers Site

Date Posted: 04/07/2019

Job Description

 

 

Corporate/Radisson Blu Edwardian Manchester/ 11768_26982_RFT_R043

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Meetings and Events Sales Coordinator

In this role, you will become part of the Edwardian family and work within M and E Sales in Radisson Blu Edwardian Manchester

  • To achieve hotel revenue, profit and customer satisfaction goals by developing and implementing strategies to increase hotel C&B Sales
  • To maximize C&B sales by professional and efficient handling of bookings from the initial enquiry through to the final completion and follow up of each function.
  • This should involve exceeding the customers expectation on every occasion ensuring that we become the preferred venue for our new, existing and past clients and booking agents.

Key Requirements

 

  • Demonstrate an ability to communicate with and understand the needs of others clients, colleagues and other departments
  • Able to oversee the C&B management processes to improve hotel performance.
  • Use appropriate writing techniques for correspondence (e.g., memos, letters, e-mails, proposals, etc.) with correct grammar and punctuation.
  • Demonstrate ability to proactively prioritize needs, put first things first and effectively manage resources and time.
  • Understand the positioning of the hotel, services provided and how the hotel can meet the needs of customers and be capable of closing business.
  • Understands the cost/benefits of prospective business and vendor contracts and negotiates contracts which result in mutually beneficial outcomes.
  • Apply the Stirling Training sales techniques into every day customer contact to gain maximum conversion of business
  • Presentation skills i.e. impeccable grooming standards
  • Demonstrate enthusiasm and commitment and a desire to achieve excellence in everything
  • Local market knowledge
  • Collaborate effectively with other hotel employees and managers to ensure teamwork
  • Proficient computer skills including Microsoft Office suite
  • Strong negotiation skills
  • Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Must ensure that the phone is answered within 3 rings and guest names are used
  • To prepare proposals for colleagues and guests efficiently and effectively
  • Manages and handles fax enquiries and messages efficiently
  • Yield management and rate quoting
  • Referrals to other RBEL hotels
  • To follow up provisional bookings and contracts
  • Update Opera profiles
  • To manage conversions
  • Preparation and distribution of function sheets and amendments
  • Typing of menus and name cards
  • Make up brochure packs
  • Ensure clients have credit facilities
  • Post daily revenue
  • Ledger company accounts
  • Send invoices and copy invoices to clients and agents
  • Prepare pro forma invoices and deposit handling
  • Identify and develop sales leads
  • Complete follow up sales calls
  • Meet and greet clients and organizers on the day
  • Carry out showrounds and site inspections
  • Attend Familiarisation Trips and client entertaining
  • Performs other duties required to provide the service brand behavior and genuine hospitality

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.