Meetings and Events Operations Head Waiter/ess
at Edwardian Hotels London - Careers Site

Date Posted: 07/01/2020

Job Description



Corporate/Radisson Blu Edwardian Bloomsbury Street/ 12813_28047_RFT_F02


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a M&E Operations Head Waiter / Waitress

In this role, you will become part of the Edwardian family and work within Meetings & Events Operations in Radisson Blu Edwardian Bloomsbury Street

Duties and Responsibilities


Under the general guidance and supervision of the M&E Operations Manager, ensure you have a full understanding of the service excellence standard and deliver a guest experience that is unique. The Head Waiter/ess will be expected to take joint responsibility of their event/s and coordinate the rest of the team in order to fulfil all aspects of the function as outlined in the function sheet.


  • Communicate effectively and respectfully to guests on all levels.
  • Communicate effectively and respectfully to all members of staff.
  • Multi task and prioritise your work.
  • Check that the event spaces are set as per the corresponding function sheet and clients instructions.
  • Understand and anticipate guests’ needs.
  • Preserve a remarkable guest experience
  • Enforcing the correct etiquette and body language, as per Service Excellence standards.
  • Constantly enforcing service standards.
  • Understand out times and handle event requirements accordingly.
  • Explain and understand the function sheet details effectively.
  • Take orders or updates to the function sheet correctly and communicate them to the relevant sections and in accordance with Service Excellence standards.
  • Understand timing of service and order F&B items accordingly
  • Serve F&B items confidently and comfortably.
  • Have full knowledge of the food menu.
  • Have full knowledge of the bar and wine products.
  • To meet and greet each and every guest.
  • To ensure company’s procedures and Service Excellence standards are maintained in order to ensure consistent delivery of service.
  • Thank each and every guest, when leaving the event.
  • To check and maintain correct staffing levels in Front and Back of house as required during the function and efficiently utilize the resources allocated to the event
  • Involvement of the progression of new staff as well as mentoring during their probation period.
  • Supervise, evaluate and coach junior staff members and continuously implement training plans.
  • Give personal attention, take personal responsibility and use teamwork to provide an excellent guest experience.
  • Deliver unsupervised service standards in accordance with the Service Excellence standards
  • To adhere to the brand grooming standards in accordance with the Service Excellence guidelines and to remain within such standards for the entirety of a working shift.
  • Clears tables, cleans food and beverage areas both FOH and BOH post event and prepares equipment and mis en place on an ongoing basis, in accordance to the Service Excellence standards
  • Assume responsibility to gather information about each guest in order to update client database, and use details to ensure a truly personal service.
  • Handles cash payments and float in accordance with company standards.
  • Carry and handle equipment as per service standards and H&S guidelines.
  • Listen to and deal with complaints and provide immediate service recovery, where possible, or to the event manager.
  • Supporting, recognising, encouraging and bringing out the best qualities in your co workers
  • Leading by example
  • Checking to see all duties have been completed prior to letting staff depart the building
  • Ensure all glassware, crockery, cutlery and hotel equipment is correctly handled and stored

Key Requirements


Key Requirements



  • Confident with computers and ability to master new software
  • Confident ability to communicate & establish rapport
  • Has a good level of Food & beverage product knowledge
  • Has a good command of the English language

 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.