Night Auditor
at Edwardian Hotels London - Careers Site

Date Posted: 20/02/2020

Job Description

Corporate/The May Fair/ 12591_27805_RFT_R03


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities.

 

In this role, you will become part of the Edwardian family and work within Front of House in The May Fair

The Role

To support the unparalleled service delivery to internal and external customers by directing the nightly business and maintaining, reviewing and preparing the coordination of the daily business.

Also to support the achievement of positive cash flow targets through ensuring the complete and accurate recording of all revenue transactions and guest records

Part of the duties will be:

  • Ensure all security and floor checks have been carried out and operations are working effectively throughout the night.
  • Monitor light cleaning work of the public areas is completed
  • Ensure turndown service is offered and actioned as required during the evening
  • Reviews, prepares and coordinates all late and early guest arrivals, departures and room servicing, maintaining high service delivery standards and accurate records.
  • Coordinate rooms available and requiring priority with Evening / Morning Housekeeper based upon arrival and departure of guests including extra / ate departures, stay on and pre-reg guests

 

The Requirements

  • Previous experience as Night Guest Service Coordinator or Night Auditor in a 4*-5* Hotel
  • Is able to use IT applications i.e. Micros, Opera, Word, Excel etc
  • Has local area knowledge
  • Excellent command of the English language
  • Sales skills, ability to up-sell.

 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.