Operations Support Manager ( Maternity Cover)
at Edwardian Hotels London - Careers Site

Date Posted: 31/05/2019

Job Description



Corporate/Radisson Blu Edwardian Heathrow/ 11332_26708_TRFT_R02


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Central Operations Support Manager

In this role, you will become part of the Edwardian family and work within Front of House in Radisson Blu Edwardian Heathrow

The Role

To direct the hotel's Business Support department and operations to provide effective and efficient service to the Service Excellence team to meet customer satisfaction, colleague satisfaction and profitability goals

Key Requirements


The Requirements

  • Understands the strategic positioning of the hotel and the company within the competitive market
  • Understands the tools of financial management and uses them to predict and affect the hotel’s position
  • Improve decision making by clarifying and setting goals, sharing perspectives on reality, identifying options and creating consensus on a way forward.
  • IT applications Micros, Opera, Caspro, Guest Plus
  • Supports the daily business support operation with accountability of achieving service and standards targets
  • Supports hotel administration functions
  • Supports hotel housekeeping functions
  • Supports hotel maintenance functions
  • Supports the Second Effort system
  • Takes overall responsibility for staff satisfaction in the business support department
  • Sets objectives for each department within the Operations Support Team and manages the team leaders
  • Selects, trains, develops, recognizes, coaches, evaluates and manages the performance of all staff in the business support team
  • Recruits and selects qualified staff
  • Analyses and controls costs, in order to maintain positive cash flow and to maximize profitability
  • Monitors and controls equipment, staffing and employee performance on a daily basis, taking corrective action where necessary
  • Determines appropriate staffing levels, to maintain a balance between operational demands, profitability and employee preferences
  • Analyses business results on a regular basis and takes actions to improve results as appropriate
  • Establishes a cross-disciplined culture, which encourages employees to build strong working relations across all teams and to respect different roles and responsibilities
  • Good command of the English language

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.