Senior Head Housekeeper
at Edwardian Hotels London - Careers Site

Date Posted: 07/02/2020

Job Description

Corporate/Radisson Blu Edwardian Bloomsbury Street/ 13133_28337_RFT_R04


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities.

 

In this role, you will become part of the Edwardian family and work within Housekeeping in Radisson Blu Edwardian Bloomsbury Street

Essential Functions

  • As a Section Housekeeper you enable the Company to consistently deliver on our brand promise by maintaining high standards of cleanliness in guest rooms and throughout the hotel and by enforcing our standards for health, safety and sustainability.
  • In addition to the responsibilities shared by all in Housekeeping, as a Section Housekeepers you will use all available information in our systems and interact with customers to understand our guests so we can better deliver on their needs.
  • In a self-supervisory role, you are set up yourself to win by ensuring you have the right tools, equipment, training and development to be successful in your role. You practice teamwork enjoy coming to work and our guests.
  • Works with housekeeper to record contract cleaning, spring-cleaning, linen changes, etc.
  • Carries out daily checks to ensure that all equipment and lighting in the workstation is functioning properly
  • Keeps the housekeeper informed of the status of rooms in allocated section using IRS (Interactive Room Servicing System)
  • Reports all maintenance defect using MMS (Maintenance management system)
  • Ensures maintenance requests have been addressed and rectified
  • Gives personal attention, takes personal responsibility and use teamwork when providing guest service
  • Is able to work in all Edwardian Hotels when business demands
  • Is aware of the correct chemical usage (COSSH Training)

 

Key Requirements

  • Is aware of Health and safety procedures
  • Is able to use technology such as IRS, Opera & MMS etc.
  • Good command of English language, ability to communicate effectively with guests and fellow colleagues
  • Has effective organisational skills
  • Demonstrates ability to prioritise the needs of the department and effectively manage resources and time
  • Demonstrates understanding of the technical service skills for the housekeeping area
  • Displays excellent team working skills
  • Has a high level of attention to detail
  • Develops self and others
  • Is aware of the cost factor when managing guest supplies
  • Has a good level of knowledge for manual handling procedures
  • Is confident in advising guests about the hotel & facilities
  • Is consistently honest, considerate mature and helpful to our guests and colleagues (a pleasant person to work with)
  • Demonstrates ability to proactively prioritize needs, put first things first, and effectively manages resources and time
  • Demonstrates understanding of the technical service skills for assigned area (i.e. Maintenance, housekeeping, etc.)

 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.