Spa Assistant
at Edwardian Hotels London - Careers Site

Date Posted: 17/05/2019

Job Description

 

 

Corporate/Radisson Blu Edwardian Manchester/ 11109_26495_RPT_C03

 


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Spa Assistant

In this role, you will become part of the Edwardian family and work within Spa & Health Club in Radisson Blu Edwardian Manchester

The Role

 

 

Provides courteous, efficient service to all customers and health club members

Greets customers upon arrival

Gives out locker keys/towels as needed

Shows customers how to safely use exercise equipment and gives general tour of facility

Ensures customer satisfaction by maintaining a clean and safe facility

Cleans gym and wet area

Checks sauna/steam room daily

Inspects locker rooms and cleans when needed

Reports any necessary repairs to engineering using maintenance requests

Maintains current certification in CPR

Answers the telephone promptly

Maintains filing system on memberships

Records customer and member participation

Recommends exercise program changes as necessary

Performs other duties required to provide the service brand behavior and genuine hospitality

Is proactive in down time,

prioritizes and effectively works though job lists without supervision

Consistently meets grooming standards

Uses initiative and is proactive

Works as part of a team in general operations of spa to ensure the smooth running of the department

 

Key Requirements

 

Key Requirements

Understanding and  implementation of all company H and S policies within your department

Ability to effectively follow up tasks to completion

Computer Skills: Basic ability to use computer hardware and software

Technical Service Skills: Demonstrate understanding of the technical service skills for assigned area (i.e. understanding of use of exercise machines, sauna. steam etc.)

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Good spoken and written communication skills in English

Personal presentation together with compliance of uniform standards

Follow cash handling procedures

Friendly and confident personality

 We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.