Spa Manager
at Edwardian Hotels London - Careers Site

Date Posted: 30/01/2020

Job Description

Corporate/Radisson Blu Edwardian Heathrow/ 13075_28279_RFT_C03


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities.

 

In this role, you will become part of the Edwardian family and work within Spa & Health Club in Radisson Blu Edwardian Heathrow



The Role

  • Ensures that all customers and Health Club members are receiving courteous and efficient service
  • Effective communicator with all members of the team, including management of hotel and group spa manager

Duties and Responsibilities

  • To achieve agreed commercial targets at the Spa through the planned co-ordinated development of the facility and the implementation of the treatment and group activity programme
  • To maintain the reporting procedures and control system established by the Hotel and group spa manager
  • In conjunction with the Hotel General Manager, develop concept-planning, menu of services, retailing, merchandising, marketing and product development at the Spa to increase sales.
  • To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.

 

 The Requirements

  • Previous experience as Spa Manager is highly desirable
  • Fully Understanding and implementation of all company H and S policies within your department
  • Experience in effectively managing customer issues and complaints through to completion
  • Ability to effectively follow up tasks to completion
  • Recognise and pursue revenue opportunities, always looking at new ways to promote the spa and drive new business In line with the group spa brand
  • Monitor status regularly and adjusts plans as appropriate
  • Develops annual budget in conjunction with Financial Controller and General Manager
  • Understanding of P and L and operational effects on it
  • Understanding of KPIs and how to drive these to success within the department



 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

 

Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.