at Edwardian Hotels London - Careers Site

Date Posted: 07/01/2020

Job Description



Corporate/Radisson Blu Edwardian Manchester/ 12817_28051_RFT_F01


At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels  London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Waiter / Waitress

In this role, you will become part of the Edwardian family and work within Food & Beverage in Radisson Blu Edwardian Manchester

Duties and Responsibilities

  • Communicate effectively and respectfully to guests on all levels and all members of staff
  • Explain the dining concept effectively to all internal and external stakeholders
  • Read tables and understand guests’ needs
  • Carry trays and plates confidently and comfortably
  • Have full knowledge of the food and beverage products
  • To ensure company’s procedures and standards are maintained to ensure consistent delivery of service
  • To check and maintain reservations for the restaurant including corresponding and following up on all reservations and enquiries for the restaurant and bar
  • Works closely with the Head Waiters, Floor Managers and Restaurant & Bar Manager and Head Barman to achieve success indicators and perform effectively in areas of responsibility
  • Assumes responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service
  • To deliver service standards in accordance with the Brand Bible
  • To adhere to the brand grooming standards in accordance with the official Brand Guideline Bible and to remain within such standards for the entirety of a working shift
  • Takes orders and serves food & beverage to guest in accordance with company standards.
  • Understand timing of dishes and order your food accordingly
  • Understand out times and handle your tables accordingly          
  • Follow up your orders
  • Handles cash payments and float in accordance with company standards
  • Responsible for keeping up to date with food and beverage products and finding out about daily specials/new menu additions
  • Keeps up to date with health and safety regulations, and adheres to emergency procedures.
  • Responsible for excellent standard of customer service
  • Supporting, recognizing, encouraging and bringing out the best qualities in your colleagues

Key Requirements


Key Requirements

  • Is able to use IT applications, including Opentable, E-mail, Micros
  • Excellent local area awareness
  • Confident ability to communicate & establish rapport
  • Has a good level of Food & beverage product knowledge
  • Has a good command of the English language
  • Is able to achieve a 100% pass mark in Micros competency tests

 We Believe In Developing and Delighting Our Hosts So You Will Receive

  • Competitive Salary
  • Career development opportunities and wide range of Training Programs
  • 28 paid holidays per annum including Bank Holidays
  • Complimentary hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement
  • Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


Job Snapshot

About Us

Welcome to Edwardian Hotels London.

Edwardian Hotels London is a collection of luxury hotels in central London, Heathrow, and Manchester. Our hotels provide luxury without pretension. Individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars and service that focuses on every detail of your stay, so that you do not have to.

With an enviable collection of distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, Edwardian Hotel's vision is unique: To Be Memory Makers.