Customer Care Advocate
at elite Human Capital Group

Date Posted: 9/2/2019

Job Description

Job Preview

The Customer Advocate serves as the primary contact for customers by receiving customer requests for orders, quotes, inquires as well as resolving customer product and service issues.  Providing a seamless customer experience through expertise, ownership, accountability and responsiveness is paramount.

Job Description
  • Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment
  • Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
  • Provide timely updates on order status, scheduled shipment dates and other customer related inquiries as required
  • Responsible for initiating and processing returns through final resolution
  • Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
  • Effectively communicate with internal and external customers
  • Maintain customer profile sheets

Technical / Engine / Transmission

Requirements
  • High School diploma required
  • Customer service expereince in a manufacturing or industrial environment (highly preferred)
  • College degree or equivalent work experience preferred
  • Previous customer service experience preferred; minimum 3 years experience
  • Demonstrated proficiency in keyboarding skills, Windows operating systems, Microsoft applications and Salesforce.com
  • Demonstrated mechanical or technical aptitude
  • Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision
  • Strong project management skills
  • Excellent communication/interpersonal skills
  • Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
  • Team oriented with the ability to influence others
  • Strong communication and employee relations skills
  • Desire to increase amount of accountability within the organization

Job Snapshot

About Us

Rich in expertise. Fresh in approach.

elite Human Capital Group has assembled an experienced team instilled with corporate recruitment and staffing expertise, inspired with the passion to improve on the process. Motivated by the desire to build a client-driven recruiting and staffing firm, elite operates with a high level of ethics and integrity throughout the process.

With over 35 years of staffing, recruiting and corporate HR experience, its seasoned professionals excel in the areas of networking and recruiting with a keen understanding of banking, insurance, investments, manufacturing, service, healthcare and retail segments, among other specialties.

elite offers Direct Placement, Contract-to-Hire, Project Placement and Recruitment Process Insourcing (TalentScout) services through its headquarters in Brookfield, Wisconsin.

elite has earned Wisconsin’s Women’s Business Enterprise (WBE) certification, in addition to their national certification sponsored by The Women’s Business Enterprise National Council (WBENC). WBE certification programs work to foster diversity in the world of commerce with programs and policies designed to expand opportunities and eliminate barriers.

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