AV Technical Support Specialist
at Engage Partners, Inc.

Date Posted: 11/15/2019

Job Description


Summary

The AV Technical Support Specialist will coordinate, execute, and support the audiovisual requirements of executive, educational and routine meetings within a fast-paced customer service focused environment.

Duties and Responsibilities
  • Setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment;(e.g., video data projection systems, computers, audio- and videoconference equipment, video switchers, microphones, video cameras, audio systems, and operation of Integrated AV systems). Provide best effort assistance to fulfill any multimedia technical needs as assigned.
  • Provide basic in room PC, laptop, email, wireless internet access and Power Point setup support. Coordinate with Client's IT Department for advanced support if required.
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards noncompliance, etc.).
  • Maintain conference room integrity and escalate housekeeping of technical issues outside of AV and conferencing technology and applications to appropriate department.
  • Assist, as needed, with video production shoots, develop and maintain knowledge of video production equipment and processes.
  • Maintain understanding of current and new technology.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.

Qualifications



Education and/or

Job Requirements



Required:
  • High School diploma or equivalent.
  • AV and presentation technologies experience in a professional environment.
  • Experience in a customer service role in a professional environment.
  • Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
  • Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).
  • Working knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
  • Knowledge and understanding with Tandberg/Cisco, Crestron.
  • Strong dedication to customer service with exceptional communication skills.
  • Availability to work outside of typical work hours to support events.
  • Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 40 lbs.



Preferred:
  • Prior experience in a law firm or service industry.
  • Industry relevant training or technical courses a plus.
  • A CTS certification by InfoComm.

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Job Snapshot

About Us

Join a winning team that gets the job done right. At Engage Partners, Inc., we focus on excellence in the industry of staffing solutions. We work hard every day to get it right and get it done – the right employees, the right businesses, the right time.

There’s a reason why we have been around for decades. Engage Partners, Inc. has a wealth of experience matching people to their prospective employers (and vice versa). We have the ability to provide the opportunity for long-term career paths or temporary project assignments, temporary or full-time positions, executive management recruitment or attracting seasonal assistance. We work with a strong, diverse network of organizations across the country that are always looking for top-notch candidates to fill their open positions. From small business start-ups to Fortune 100 companies, we want your next job to be the one you’ve been waiting for.

We are a full-service staffing agency with opportunities for employment all across the U.S. Our recruitment efforts are focused on professionals in many areas of expertise:

  • Healthcare IT
  • Healthcare / Clinical & Non-Clinical
  • Administrative & Office Professionals
  • Information Technology
  • Sales & Marketing
  • Finance & Accounting
  • Pharmacy
  • Engineering, Energy & Green Technologies

Come see why our clients and our candidates seek out the level of service that makes the Engage Difference: We speak with our clients, not to them. Authoritative and approachable, it's always about the dialogue. Direct and to the point. Let's create solutions, not additional work.

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