Sr. ERP Business Analyst-HCM
at Engage Partners, Inc.

Date Posted: 12/10/2019

Job Description

We're seeking a Sr. ERP Business Analyst-HCM for a FTE opportunity located in Baltimore, MD.

Position Summary

The Senior ERP Business Analyst will be responsible for the day-to-day activities and tasks assigned to the support of SAP modules including HR/Payroll, Supply Chain, or Finance/Sponsored Projects, supporting master data elements, and interfaces with external systems. The successful candidate is responsible for the technical maintenance of the application, including system configuration and coordination with developers for custom program maintenance, and for participating in the maintenance support team response to enterprise-wide customer requests for complex problem resolution. Configuration duties may include standard and custom table maintenance and support of the organization's enhancements and schema configuration. The Senior ERP Business Analyst serves as the functional system expert for relevant modules and participates in the development of problem solving strategies, problem resolution, and investigation of unique/first time instances of system problems reported through the enterprise Shared Services. Applies knowledge of the SAP platform functionality and the configuration toolkit in order to translate business requirements into functional design specifications, configuration changes or initial settings, module-relevant security settings, and reporting options.

The Senior ERP Business Analyst is required to understand all relevant levels impacted by the SAP system including business processes and reporting requirements, the user interface, ancillary technologies (3rd party applications supporting SAP), the configuration toolset, and a strong understanding of tables, fields, and the function of source code. Additionally, must understand the integration of the software platform and implication of module changes on other module functionality, master data impacted, and security and development solutions.

The position requires the ability to support periodic system upgrades and enhancements, understand the impact to the current functionality, test the organization's functionality in the upgraded release, and communicate impacts to the team and the Enterprise.

Scope of work is at an enterprise-wide level with typical projects impacting the broader customer base of the organization and its most mission critical systems. Projects will include large scale-integration with a vast, very complex, and highly distributed network infrastructure. Projects often require interaction with various departments and teams both within and outside of the IT department. The Senior ERP Business Analyst is a member of the Enterprise Business Solutions (EBS) group within IT and supports the organization. The Senior ERP Business Analyst reports to an ERP Manager. Expectations of the Senior ERP Business Analyst include support/maintenance responsibility for significant functions in the software (e.g. HR Schemas, SRM Organizational Structures, etc.). High-level understanding of ABAP coding is expected. The Senior ERP Business Analyst must have Project Management experience and experience leading initiatives, workgroups, and major assignments. Leadership skills are a requirement.

Job Responsibilities

   Provide daily support for the relevant functional/technical area within the SAP landscape (including 3rd party applications), integration points with complimentary systems, etc.) by recording/providing status on issues, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions, and monitoring of solutions in the production environment. Support should be proactive wherever possible.

   Provide daily maintenance support for the relevant functional/technical area within the SAP landscape by recording/providing status on requests, prioritizing tasks or working with management to clarify prioritization, executing maintenance activities, coordinating testing of maintenance activities, and coordinating the application of maintenance activities to the production environment.

   Provide support for the enhancement of functionality of the SAP landscape in the form of participation in design discussions and requirement gathering opportunities, analysis, identification of options, presentation of options/considerations, coordination with other functional/technical EBS and IT teams, testing options in coordination with business users, documentation of design, testing, and acceptance, and production support of enhancements. Enhancement requests are prioritized and managed through traditional IT project management principles.

   Provide periodic support for the organizations SAP training environment

Job Qualifications

   Education: Bachelor’s degree in Computer Science, MIS, Business Administration, or relevant functional area. Equivalent experience may be substituted for degree.

   Work Experience: Five or more years progressively responsible experience working in functional area or systems analysis, with minimum four years SAP experience. Some configuration experience required. Experience working on at least one full lifecycle SAP implementation

   Self-motivated, self-supervised and solution driven

Preferred Job Qualifications

   Human Resources and/or business practice experience

   Experience providing technical solutions in a higher-ed, academic medical center, and/or health care setting

   6-8 years’ experience in complex system environments including SAP modules

   SAP configuration experience

   Cloud experience in Human Resources

   Experience working on two or more full lifecycle SAP implementations (or significant upgrade experiences), preferably in a public sector organizations

   Experience in more than one SAP Business Suite and/or NetWeaver module

Knowledge, Skills and Abilities (KSA’s)

   Advanced knowledge of system processes and configuration in SAP to support and lead problem identification and resolution

   Microsoft Office Software skills (Excel, Word, Access, PowerPoint, Outlook).

   Analytical abilities, critical thinking and problem solving competencies to support non-standard, unique problem resolution

   Excellent team organizational and motivational skills to support a positive work environment under circumstances where time constraints for problem resolution are inflexible

   Negotiation skills to support compromise and alternative solutions in pursuit of customer satisfaction

   Deep application knowledge in at least one major process area, with working knowledge of applications in at least one other major process area

   Customer service skills – capable of participating in a dialog with users/customers, understand the nature of the request being made, provide timely feedback to the customer

   Request Tracking/Status Reporting skills - Detailed in tracking and reporting status of issues/maintenance requests/enhancement requests to users and management

   Team Work - Ability to work as part of a team and with members of other functional/technical teams to identify action items, team member responsibilities, etc.

   Independent Work - Ability to work independently on assignments, requesting assistance as needed, and proactively complete assignments independently

   Issue Severity/Independent Prioritization of Tasks – Capability of understanding severity of reported/observed issues and properly respond to issues based on severity

   Computer skills - Ability to use software applications such as MS Word, MS Outlook, MS Excel, MS Access, and other productivity and/or data manipulation tools to provide requested data, stage data for loading, etc.

   System Modifications - Ability to understand possible impacts to changes to a highly integrated system, determine the depth/breadth of testing necessary to minimize risk of system changes, execute and record results of testing (including data staging), etc.

   Project Management - Ability to function within a structured project management environment; ability to effectively plan and execute larger projects while also being able to execute tasks within the context of a more complex project plan. Ability to utilize project management software such as MS Project or equivalent for planning and tracking purposes.

   Position is primarily located within the Baltimore, MD area, serving internal customers in sites throughout Maryland, DC, and, in smaller numbers, national/international users.

   Advanced knowledge of system processes and configuration for one or more SAP HR modules (Personnel Administration, Benefits, Time Management, Payroll, Organization Management, PBC, Recruitment, Performance & Goals) to support and lead problem identification and resolution

   Knowledge of reporting tools supplied by SAP (i.e., ad hoc query), and other tools such as Epi Use Query Manager, Variance Monitor, Data Sync Manager

   Knowledge of cross functional SAP areas (Finance/Supply Chain) to support integrated problem solving

   Knowledge of payroll/human resource regulatory requirements and current business challenges appropriate to area of responsibility

   Knowledge of problem solving strategies used in the SAP multiple environment landscape, including familiarity with the OSS issue resolution system.

   Helpful to know concurrent employment impacts on master data

   Helpful to have an understanding of LSMW, SECATT, debug function, user exits, dynamic actions.

   Helpful to have previous experience with Business Intelligence (BW / BI)

   Position requires an understanding of ABAP code, the debug function, etc.

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Job Snapshot

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Join a winning team that gets the job done right. At Engage Partners, Inc., we focus on excellence in the industry of staffing solutions. We work hard every day to get it right and get it done – the right employees, the right businesses, the right time.

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