IT Desktop Support Technician (Seasonal)
at EVERISE

Date Posted: 8/4/2020

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

IT – Desktop Support Technician        

Company overview: In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

Position Purpose: The Desktop Support Technician works within the C3 Information Technology team in providing all levels of IT desktop support. The Desktop Support Technician works closely with and provides support to the C3 Corporate Technology team members and their customers.

 Job Responsibilities

  • Administration of Windows based applications of basic principles, theories, and concepts
  • Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
  • User desktop management with a working knowledge of system patch practices and imaging
  • Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
  • Working knowledge of Cisco based routing and switching
  • IT Support to provide 24x7 on call production support

Qualifications:

  • Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
  • Desired certifications include but not limited to: A+ Certification, MCSE
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Ability to work off-hours as required
  • Management experience a plus
  • Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers
  • Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

About Us

At Everise, we are in the business of elevating experiences for both the brands of tomorrow and all of our valued employees. We do this by creating a people-first culture that celebrates diversity and incubates innovation.

Be recognized for your hard work and achievement. We have a sharp eye for potential, and we reward our people through recognition programs, performance awards, and celebrations. We ensure a supportive work environment with initiatives that push personal growth and career advancement.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world, we believe great things happen when we work with people who think differently from us. Find a job you'll love in one of our award-winning experience centers in the US or through our robust Work-at-Home program. Apply today!

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