Team Leader
at EVERISE

Date Posted: 7/25/2020

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Job Requirements:

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for upward and downward communication ensuring the flow of information, from contact center management and client to the associate and from the associate to contact center management and client
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
• Other duties and responsibilities assigned by management of the company

Qualifications :

• A minimum of one year experience in customer service or sales
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• High school diploma or GED required; 2 years college or more preferred
• Proficiency in working in a Windows-based computer environment
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

  • Employee Type: Full-Time
  • Location: Las Vegas, NV
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 7/25/2020

About Us

At Everise, we are in the business of elevating experiences for both the brands of tomorrow and all of our valued employees. We do this by creating a people-first culture that celebrates diversity and incubates innovation.

Be recognized for your hard work and achievement. We have a sharp eye for potential, and we reward our people through recognition programs, performance awards, and celebrations. We ensure a supportive work environment with initiatives that push personal growth and career advancement.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world, we believe great things happen when we work with people who think differently from us. Find a job you'll love in one of our award-winning experience centers in the US or through our robust Work-at-Home program. Apply today!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email

Are you looking for a new job? Check out these current opportunities: Call Center Jobs, Corporate Jobs, Guatemala, Information Technology Jobs, Philippines, Support Jobs and Workforce Management Jobs