Technical Support Representative
at EVERISE

Date Posted: 7/14/2020

Job Description

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Seasonal Technical Support Representative

Company overview: In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

Responsibilities

•         Will apply defined practices, procedures and company policies to troubleshoot and resolve product and technical support investigations.

•         Will also interact directly with customers utilizing strong written and verbal skills as well as deep customer empathy to resolve their issues.

•         High quality customer interactions and experiences.

•         Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Technical Support customer questions.

•         Exhibits a high level of acumen in the relevant computers, operating systems and software environment.

•         Actively contributes to the knowledge base content by linking, flagging and recommending updates.

•         Utilize and leverage government websites and tool kits to seek out and deliver the right answer to the agents and customers.

•         Document customer interactions and properly escalate issues that do not have a known  resolution.

Qualifications

•         Excellent communication skills - Able to explain complex topics both in writing and speech

•         Critical thinking and problem solving

•         Persistence and determination

•         Willingness to utilize audio/visual tools to communicate with customers

•         Strong customer service skills with the ability to empathize and instill confidence

•         Experience and comfort in using computers for various tasks.

•         Some experience providing support in a call center environment a plus.

•         Ability to type 30 words per minute or more

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

About Us

At Everise, we are in the business of elevating experiences for both the brands of tomorrow and all of our valued employees. We do this by creating a people-first culture that celebrates diversity and incubates innovation.

Be recognized for your hard work and achievement. We have a sharp eye for potential, and we reward our people through recognition programs, performance awards, and celebrations. We ensure a supportive work environment with initiatives that push personal growth and career advancement.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world, we believe great things happen when we work with people who think differently from us. Find a job you'll love in one of our award-winning experience centers in the US or through our robust Work-at-Home program. Apply today!

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