Technical Support Representative

Date Posted: 10/30/2020

Job Description

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

As a Tier 1 Technical Support Agent, you’ll help customers understand the benefits of their product, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We're looking for smart problem-solvers who love helping customers and have a proven track record of doing so.

Now, let’s talk a little bit about who we are:

We only plan to keep growing, so it’s imperative you’ll be prepared to grow with us and thrive in our dynamic, fast-paced environment.

We’re working each day to create a fun and supportive workplace because we believe our people are our greatest asset. Most importantly, our employees are encouraged to be themselves – unscripted – which allows them to provide the best solutions possible.

Onto the fine print…

What you'll be doing:

  • Become an expert in wireless mesh networking solutions
  • Effectively explain technical information to users of all levels
  • Respond to customer requests; replicate & troubleshoot any issues
  • Find ways for customers to get the most out of their wireless network
  • Provide feedback to product and engineering teams, resulting in a better customer experience

What you'll need:

  • You’re familiar (and highly skilled) with home-based wireless networking solutions
  • You have a passion for, and background in, helping others
  • You live in the “Internet of things”
  • You can make technology seem simple to anyone
  • You’re a master of the verbal and written word
  • You can maintain a positive outlook while dealing with difficult scenarios
  • You’re efficient with your work
  • You’re the “go to” guy or gal among your friends when it comes to technology
  • You have a flexible schedule; day, night, weekend and holiday work is expected

Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

Job Snapshot

About Us

At Everise, we are in the business of elevating experiences for both the brands of tomorrow and all of our valued employees. We do this by creating a people-first culture that celebrates diversity and incubates innovation.

Be recognized for your hard work and achievement. We have a sharp eye for potential, and we reward our people through recognition programs, performance awards, and celebrations. We ensure a supportive work environment with initiatives that push personal growth and career advancement.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world, we believe great things happen when we work with people who think differently from us. Find a job you'll love in one of our award-winning experience centers in the US or through our robust Work-at-Home program. Apply today!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email

Are you looking for a new job? Check out these current opportunities: Call Center Jobs, Corporate Jobs, Guatemala, Information Technology Jobs, Philippines, Support Jobs and Workforce Management Jobs