Field Service Technician
at FireKing

Date Posted: 4/22/2019

Job Description

FireKing Security Group manufactures a broad array of security products including fireproof safes and files, cash handling safes, traditional safes and CCTV systems for commercial, retail and home office needs.  We are looking for a Field Service Technician (FST) in this area to provide quality service for our broad range of customers. Principal Duties and Responsibilities include the following: • Drive Company Vehicle to various customer locations as directed by Dispatch

• Be readily available to accept repair, install and/or  preventative maintenance calls from Dispatch

• Provide onsite technical support and repairs of customer’s equipment

• Train customers on proper use of equipment

• Provide detailed documentation of troubleshooting, repairs performed, parts used and current status of equipment

• Answer questions and recommend corrective actions to address customer concerns

• Keep records of service requests

• Communicate with Dispatch to maximize productivity

• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc…)

• Handle customers in a professional manner

• Provide timely feedback to the company regarding service failures or customer concerns We Provide: • Paid Training

• Company Vehicle

• Laptop / Phone

• Tools

Job Requirements

• Must reside in or near Market Territory

• Must have Good MVR

• Able to travel (domestic)

• Must possess excellent customer service skills

• Must possess excellent verbal communication skill

• Must be punctual and dependable

• Must be able to work with minimum supervision

• Must be organized and have the ability to manage multiple priorities

• Must be available for on-call work to meet business needs and demands

• Must have good computer skills and experience with Windows, MS Excel & MS Word

• Must have good mechanical skills

• Must be able to take direction and follow instructions explicitly Education/Training/Experience: • High School Diploma or GED

• Experience with low voltage electronics

• Alarm, Safe or ATM technical experience is a plus

• Previous field service experience preferred

• Military experience is a plus

Job Snapshot

About Us


For over five decades, FireKing has been providing high-quality products designed to protect your company’s vital assets. We began making the FireKing brand fireproof files in 1951, and since then, through a series of strategic acquisitions, constant reinvestment in the business, and product diversification, FireKing Security Group has evolved from a manufacturer of fireproof Vital Records Protection (VRP) equipment into a broad-based security and asset protection company with a multitude of product and service offerings. Every product we make – for Vital Records Protection, secure cash-handling, or digital video surveillance is manufactured or created using the most innovative, advanced product development technology available.

We pride ourselves in providing an environment where employees are encouraged to grow professionally based on their contributions to the company. Ensuring we are providing this type of environment for our employees we are committed to offering competitive compensation and benefits for full time employees. Recognizing the importance of people to our success, we use training tools such as our Continuous Improvement Program to help contribute to the professional growth of our employees.

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