Date Posted: 4/14/2021

Job Description

The Care Navigator, Social Worker will provide basic information and process referrals in addition to direct, hands-on coordination assistance. They will be responsible for conducting supportive service needs screening, referrals; identifying, accessing, and coordinating services; monitoring receipt and follow through of services, and building partnership and communicating with service partners. The function of the enhanced service coordinators will assure that elderly residents obtain necessary supportive services from the community so that they are able to age in place.


1. Outreach, enrollment and initial supportive services needs screening

2. Partner with coordinator to assess residents service needs of new residents within 14 days of move in.

3. Complete annual needs reviews that are required for all residents in the program.

4. Provide general care navigation work including accessing financial support for personal assistance, homemaker services, meals-on-wheels/congregate meal provision, transportation, counseling, visiting nurse, preventive health screening/wellness services and legal advocacy

5. Establish linkages with agencies and a develop efficient workflow processes.

6. Communicate and meet periodically with service provider to discuss and share information concerning residents and identify ways to assess residents

7. Provide the necessary link between management and the residents

8. Problem solve to assess service needs and help determine eligibility for supportive services

Other Skills/Knowledge and Experience

1. Demonstrates ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.

2. Knowledge of local behavioral health services and substance abuse agencies.

3. Ability to multi-task in a fast-paced environment, have good problem-solving skills, as well as excellent time management and organizational skills and the ability to remain calm in a crisis while providing crisis intervention.

4. Must be able to type 30 WPM.

5. Proficient in Internet navigation, Microsoft Office, Outlook, Word, and Excel.

6. Proficient in the use of electronic health records.

Personal Qualities:

Subscribes to person centered strength-based philosophy of care, engages well with others, excellent communication skills, ability to work in a large team atmosphere.

Job Requirements

Minimum Qualifications: Bachelors Degree and 2 years’ experience in Health or Human Services and knowledge and experience with elderly, community resources, housing, employment and other professional and nonprofessional services. Must be available to work evenings and weekends as program need requires.

Finger Lakes Area Counseling and Recovery  Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region. Our services in clude outpatient, residential, crisis center, vocational, housing and youth services. We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA!

Job Snapshot

About Us

FLACRA offers comprehensive treatment and compassionate help for those affected by alcohol and substance abuse. We believe addiction is a treatable disease.

Founded in 1973, FLACRA is a private non-profit substance abuse treatment provider with decades of experience and a number of program locations throughout the 5 county Finger Lakes Region. Services include a crisis center, multiple outpatient clinics and residential facilities, as well as vocational and housing services. Over 5,000 people are served each year.

Join the FLACRA Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: Administrative Jobs and Medical Jobs