Restaurant Service Manager – R107
at Grow Forward Solutions – P&A

Date Posted: 10/8/2020

Job Description

We buy key ingredients from small, family-owned Italian farms so we know exactly where our ingredients are produced. We believe when it comes to your experience, the flavors and details make the meal. Our Italian roots are infused with inventive, modern flavors, showcased in a chef-driven, evolving menu. Each visit is a new and evocative experience, hand-delivered by premium, sourced ingredients. If you're looking for our signature classics, your favorite menu items are still carried out with the same attention to detail as when the owner first wrote the original recipe book. They capture the Italian experience, down to each individual ingredient, and delivers the extraordinary flavors of Italy to ordinary life.

Why people LOVE working for this company!

  • Iconic Brand - Originally Established in 1988 - Legacy Tradition and Culture
  • Top of the line quality food ingredients
  • From scratch open kitchen - kitchen is brought forward as guests can see it
  • Great teamwork - Fun Team environment
  • Ambiance - Family like atmosphere
  • 55 average work week - rotating shifts
  • Eligibility for quarterly bonus based on sales / profit % to target -


Position Overview & Responsibilities

  • Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
  • Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
  • Supports and works well with all members of the management team.
  • Communicates with team members, managers and staff using open communication.
  • Demonstrates a positive attitude with staff.
  • Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
  • Works with managers, team members and HR on disciplinary matters and issues.
  • Cross trains and develops staff to provide opportunities for growth and advancement.
  • Successfully resolves guest problems to ensure the guest's happiness.
  • Takes responsibility for growth and development by setting goals and seeking out knowledge.
  • Maintains good energy and positive image to guests and staff during the shift.
  • Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
  • Manages expo to ensure food quality, recipe adherence and proper plate presentation.
  • Corrects any food or beverage problems before they reach the guest.
  • Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
  • Uses opening and closing checklists at each shift.
  • Follows shift plan and conducts pre-shift meetings with staff.
  • Makes adjustments to staffing levels as needed to achieve labor goals.
  • Achieves and maintains a clean and sanitary environment throughout the restaurant.
  • Demonstrates and promotes safety awareness.
  • Helps the restaurant achieve financial goals for the assigned area without compromising food or beverage quality and service.
  • Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.


Benefits

  • Health, Medical & Vision, Dental - First of the month following the start date.
  • 401K - Is currently not a Company match
  • Vacation - 2 weeks after the first year - 3 weeks after 5 years.
  • Flex Spending accounts


Position Requirements

  • Must have minimum of 3-5 Years high volume full service experience of at least $2.5 Million or above
  • Bachelor degree preferred.
  • Culinary school or previous culinary management experience a plus.
  • Excellent written and verbal communication skills (English); Bilingual a plus*
  • Must be able to work in a fast-paced, multi-tasking, hands-on environment.
  • Ability to establish and maintain positive and professional working relationships with all Managers, Hourly Team Members, and Guests.
  • Exceptional leadership and motivational skills required – must be able to attract, train and retain the very best Team Members in the industry.
  • Exceptionally strong Guest focus mentality, with the ability to provide an exceptional dining experience for each Guest.
  • Ability to exercise integrity in all areas of the restaurant operation.
  • Ability to perform basic math and understand finances and cost management.
  • Must be dependable, reliable, and self-motivated.
  • Able to work ten hour shifts, including nights, weekends, and some holidays.
    4 Tips for Writing a Resume that will get you the interview     EOE - Equal Opportunity Employer

Job Snapshot

About Us

Depend on Grow Forward Solutions - P&A


Our CANDIDATES depend on us because we are more than just a single recruiter working with a single Candidate on a single Client job order. With P&A, Candidates get the power and benefit of Patrice & Associates proprietary processes and systems, along with the strategic relationships we have developed with our many hundreds of Client companies. Our process-minded focus combined with our people partnerships with our Clients ensure Candidates the best career MATCH because they are the right MATCH for our Client's job needs. That's the "magic" of P&A... we ensure we MATCH, again, the key is we MATCH, the right Candidate with the right position AND the right Client company. We care about all of our Candidate’s careers and their success - we are true Career Coaches and that is value not offered by other agencies... GFS - Patrice & Associates.


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