Patient Services Specialist - Dermatology
at The GW Medical Faculty Associates

Date Posted: 11/18/2019

Job Description

Administrative Duties/Responsibilities: 

  1. Greets and directs patients for appointments, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
  2. Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for patient to prepare for appointment.
  3. Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system.
  4. Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
  5. Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.
  6. Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments.
  7. Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
  8. Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
  9. Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.
  10. Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
  11. Provides indigent patients with lists of alternative medical resources.


  • High school graduation is necessary.
  • Two years of college is preferred.


  • Two years of experience in providing customer services is necessary. 
  • Customer service experience in a patient care environment, to include six months experience in patient scheduling, is preferred. 
  • Experience utilizing a computerized patient scheduling system or computer terminals is necessary. 
  • Familiarity with medical insurance and medical
  • Terminology is preferred. Typing skills of 30 WPM is necessary. 
  • Knowledge of IDX patient scheduling/ registration systems is preferred.

Job Snapshot

About Us

Welcome to The GW Medical Faculty Associates

We are the largest multi-specialty physician practice in the Washington, DC area. When you choose to work for us, you choose to help improve people's health care experience on a daily basis. We seek qualified professionals, from all backgrounds and disciplines, to join our family of physicians and staff. Come join our exciting team as we reshape trends through our innovations and commitment to providing excellent healthcare.

The GW Medical Faculty Associates is an equal opportunity employer who recognizes the value of diversity. Applicants are considered for applicable positions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, marital or veteran status, disability, or any other category protected under federal, state, or local law.

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