Supervisor, Accounts Receivable
at The GW Medical Faculty Associates

Date Posted: 1/18/2020

Job Description

Supervises and directs staff assigned to Accounts Receivable unit for a specific payer class or specialty.  Incumbent has responsibility for reporting, resolving, and appropriately escalating operational and personnel issues that may occur in the unit.  Incumbent is also accountable for affecting positive results with receivable management and supporting initiatives that affect cash collections. This position is responsible for mentoring and developing staff including maintaining staff morale.

Essential Duties and Responsibilities  include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

  • Provide direct supervision of staff in the daily operations of handling of accounts, posting of adjustments and transactions, resolution of patient inquiries, and financial counseling for patients.
  • Applies technical analytical skills to review payer problems impacting collections and overall accounts receivable management
  • Participates in developing solutions to receivable problems and projects with the Senior Manager, Director, and Vice President.
  • Communicates and coordinates with clinical departments and other departments within the organization, especially Managed Care and Systems, to obtain information and to resolve issues that affect Accounts Receivable..
  • Participates in development of procedures and processes for more efficient management of the receivable and to maximize staffing resources
  • Reviews and authorizes adjustments to accounts over $1,000
  • Will make decisions according to established company/department policies and procedures. Decisions affecting accounts is limited to a dollar threshold of $50k, per account
  • Responsible for overseeing training and orientation of new hires
  • Provides ongoing communication and training on contract and policy changes, as information is provided by the Senior Manager, Director, and Vice President of Rev. Cycle
  • Represents Business Office in meetings and in-services on issues that affect the accounts receivable
  • Reviews and assesses staff performance and provides feedback in the form of counseling (verbal and written), takes disciplinary action, and prepares evaluation
  • Interviews candidates and provides input to the Manager and Associate Director in the selection of a candidate for hire.
  • Interacts with other sub-units and supervisors within the business office to resolve internal process issues or problems affecting accounts
  • Prepares reports on key indicators of units performance
  • Performs other duties as assigned and/or requested.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Associates degree in Accounting, Business, Finance or an equivalent combination of training and experience is necessary.
A minimum of 1-2 years supervisory and physician billing experience for a practice of 25 physicians or larger. A combination of education and experience is acceptable.  Proficient in using current practice management technology and equipment. Position requires intermediate level of proficiency with EXCEL, WORD, PowerPoint, and other office software applications.  Excellent verbal and written communication skills required. Must be organized, detail oriented with good interpersonal skills.  A thorough knowledge is required of physician practice management (both in billing and front-end operations), business practices, patient accounting, and general acceptable accounting practices.  A thorough understanding of managed care and federal/state healthcare programs is required. Familiarity with ICD-9, CPT-4, and HCPCS coding and medical terminology is also required. Must have the ability to  multi-task  and work well under pressure to meet stated deadlines and unit targets/goals for cash collection and days in receivable outstanding.

Job Snapshot

About Us

Welcome to The GW Medical Faculty Associates

We are the largest multi-specialty physician practice in the Washington, DC area. When you choose to work for us, you choose to help improve people's health care experience on a daily basis. We seek qualified professionals, from all backgrounds and disciplines, to join our family of physicians and staff. Come join our exciting team as we reshape trends through our innovations and commitment to providing excellent healthcare.

The GW Medical Faculty Associates is an equal opportunity employer who recognizes the value of diversity. Applicants are considered for applicable positions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, marital or veteran status, disability, or any other category protected under federal, state, or local law.

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