Business Intelligence Analyst
at Hartford HealthCare

Date Posted: 11/6/2019

Job Description

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Department Description:

The ITS Analytics department is responsible for the development and support of analytic solutions aimed at improving outcomes, efficiencies, costs and the patient experience.

The Business Intelligence Advisory team implements analytic tools and solutions, focused on understanding and meeting consumers’ data needs across the enterprise.

The team works directly with other ITS Analytics teams, ITS departments, HHC’s acute and ambulatory facilities, and key stakeholders throughout the system on key initiatives and daily support needs.

Position Summary:

Assesses customer analytic needs and in partnership with ITS Business Partners, provides guidance on best possible course of action to address. Familiar with end-users workflows and well-versed in the complete catalog of ITS Analytics tools; able to align the customers business requirement with the analytic solutions most appropriate for meaningful, actionable intelligence.
Implements training and documentation solutions that enable business stakeholders to get the most out of self-service analytics tools.

Position Responsibilities:
  1. Work with businesses, process owners, and teammates to understand and drive solutions which solve business problems. This may include gathering requirements, prototyping potential solutions, or modifying existing work to meet new or changing needs through the use of development standards, processes, and available tools.
  2. Consults with customers across HHC to understand business issues and develop reports and analyses that lead to actionable insights.
  3. Runs audit reports and routines to understand customers’ current analytics utilization, identifying opportunities to improve usage and leverage existing solutions where available.
  4. Partners with ITS Training division to educate customers on best use of reports & dashboard solutions. 
  5. Maintains thorough understanding of healthcare and hospital terminology and industry trends and ideas for data analysis.
  6. Provides support to troubleshoot any issues on Business Intelligence, Analytics and reporting solutions.

Job Requirements

  • Bachelor’s Degree required, Master’s Degree in Business, IT, Healthcare Admin or related field preferred.
  • Minimum 5-7 years of experience in hospital or healthcare setting developing reports using Epic Reporting tools, MS SQL, Oracle, QlikView, Tableau or related tool.
  • Excellent interpersonal skills including written communication.
  • Highly analytical with ability to translate complex information into simpler terms and concepts.
  • Ability to manage multiple tasks and projects simultaneously.
  • Highly effective time management and organizational skills.
  • Must be committed to high performance and superb customer service.
  • Strong computer skills and knowledge. Highly proficient in Excel, Access, SQL, QlikView.
  • Must be self-motivated and self-directed.
  • Team player with ability to collaborate with others.
We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Job Snapshot

About Us

We are always looking for dedicated, talented, and caring health professionals to join our team.

You are sure to find a position to match your skills, as we have availabilities in a wide variety of departments and entities.

Hartford HealthCare partners offer competitive salaries and benefits, as well as a stimulating work environment that inspires excellence.

Hartford HealthCare offers a comprehensive benefits program to full-time and part-time employees.

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