Regional Director of Operations
at HealthCare Recruiters International

Date Posted: 5/16/2018

Job Description

As a Regional Director of Operations you will:

• Direct, develop, train, and communicate with staff personnel. Discuss progress, provide general direction, and work with staff on actual situations, providing insight into the handling of problems.

• Oversee the work of Executive Directors and Regional Staff.

• Provides leadership and support to locations within his/her assigned area of responsibility.

• Assists, as directed, with the onboarding of agency managers.

• Provides direction and guidance in the oversight, implementation, and adherence to internal policies and procedures.

• Provides assistance in the review and analysis of financial, clinical, and operational performance indicators and provides feedback to the RVP and local management team.

• Maintains current knowledge of program policy, service and license compliance requirements for agency program.

• Responsible for filling in as an onsite manager at an agency in the event the position is vacant.

• Participates in the evaluation of agency performance through the annual evaluation process, quality assurance and performance program and periodic review of operations.

• Partners with the local leaders to assist in the hiring of a competent workforce, as needed.

• Supports and communicates the organizations goals, priorities, and professional standards.

• Utilizes the companys software platform other technology tools to review and trend location results.

• Works with local leaders to ensure they understand the meaning of the data elements and how they have an impact on results.

• Develops and implements effective clinical and business management systems, oversees the audits of client charts, client satisfaction surveys and all service delivery within the region by conducting routine program audits, as assigned.

• Maintains effective and cooperative working relationships with community, health resources and agencies, as directed.

• Works in collaboration with the VP of Operation and sales team to identify and pursue opportunities for new markets and initiatives.

• Provides sales related support to location sales and operations teams.

• Guides Agency Managers in all operational areas including process and personnel management.

• Makes site visits to locations and provides professional development and training to achieve optimum staff performance.

• Establishes and maintains working relationships with key line, contracts, marketing, and clinical staff to ensure thorough understanding of company products/services.

• Ensures location leaders are kept abreast of assigned product lines, programs and services. Participates in the education of these to frontline caregivers, as directed.

• Travels as required to meet training needs, management goals and agency compliance.

• Reports to work at the scheduled time and is seldom absent from work.

• Complies with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPPA and Documentation Standards.

• Maintains a commitment to the values and mission of organization.

• Provides a high level of customer service to our patients/clients and each other.

• Respects and values diversity.

• Functions as a team member. Performs other job related duties as assigned. Requirements of Qualified Candidates

• Bachelors degree preferred in a health or human services field and a minimum of 3-5 years agency operations and clinical management experience, with a minimum of 2 years management experience in home health, hospice, or other post-acute care environment

• Or have the equivalent training and experience in health service administration and at least two (2) years of full-time supervisory or administrative experience in home health care, hospice or related health programs

• RN license and graduate from an approved nursing school with a current license, is preferred

• Valid drivers license and current auto liability insurance

• Possess proven executive management, organizational, and administrative skills

• Possess in depth knowledge of Federal, State Regulations and requirements that regulate home health agency functions

• Possess knowledge of federal and state resources available for use in organizational programs

• Ability to work effectively with health care providers, commercial vendors, government agencies, community groups and other organizations as necessary

• Ability to collaborate across multifunctional teams

• Able to apply administrative principles in organizing and leading a complex team-based operation

• Be able to effectively work with people at all levels

• Possess excellent written and verbal communication skills

• Able to prepare and analyze budgets and financial reports

• Able to analyze and solve problems

• Able to resolve conflicts in a positive and constructive manner

• Ability to prioritize and concurrently manage multiple tasks

• Ability to work with and supervise others as an effective team builder and team player

• Ability to effectively evaluate performance and take corrective actions when necessary

• Ability to identify hazards, make reports and/or implement corrective actions

• Ability to respond in a calm, professional demeanor

• Ability to work in stressful situations or environment

Job Snapshot

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