Pharmacy Customer Service Rep
at HealthCare Support

Date Posted: 8/12/2018

Job Description




We are aggressively seeking a Pharmacy Customer Service Rep to join a large Healthcare organization.

Take advantage of an office setting position with a full-time schedule, a competitive salary, and be a Pharmacy Customer Service Rep with one of the fastest-growing specialty pharmacy organizations in the U.S. Get in NOW, while there is still huge room for growth and career development!

This exciting opportunity will require a Pharmacy Customer Service Rep who can provide a high level of service and attention to the given task. If you are a Pharmacy Customer Service Rep and you meet the qualifications listed below, please click apply below for consideration

Daily Responsibilities:
  • Perform duties to respond to incoming pharmacy calls and make routine outbound calls to assist current patients and prescribers’ offices with maintenance of monthly prescription refills and address related questions and concerns and provide world-class customer service, working within the limits of prescribed routine
  • Respond to incoming calls from current patients and prescribers' offices, as primary representatives, to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty.
  • Contact patients to schedule delivery of medications in keeping with their requirements or to communicate refill denials and encourage follow up contact with their prescription provider. Access records in computer system to identify and follow up on failed attempts to contact patients and providers to schedule medication deliveries and re-attempt contact, maintaining attention to details and avoid delays or interruptions in therapy.
  • May communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions.
  • Process prescription refill orders in accordance with defined policies, procedures, regulations, and guided by focus on customer service and refill processing metrics.

 

Requirements:

  • HS Diploma or GED
  • 2+ years of telephonic call center customer service (Must be comfortable being on the phone 90%-95% of the day)
  • Strong computer skills – Microsoft Office (Excel & Outlook), able to use portals to access information, seek out answers on insurance websites, etc.


Advantages of this Opportunity:
  • Competitive salary!
  • Benefits offered, Medical, Dental, and Vision
  • Growth opportunity
  • Fun and positive work environment


Interested in being considered?

Should you be interested in this Pharmacy Customer Service Rep position, please click the Apply button below or email your resume to

[Click Here To Join]

Art Vasallo

Job Snapshot

About Us

Helping Put You in the Right Job

Matching the right candidate to the right position is an art… one that HealthCare Support (HSS) has mastered. With over a decade of experience in national niched recruitment focused solely on healthcare, HSS is committed to servicing our candidates throughout their professional journey. Our recruiters are healthcare acquisition specialists and provide tailored coaching and preparation before each and every interview. Whether you are looking for a clinical or non-clinical position, our Fortune 500 partners in the Managed Care, Pharmacy, Revenue Cycle Management and other healthcare fields are sure to have a position that meets or exceeds your career goals.

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